USE CASES

Level Up Your Order Fulfillment

Experience smarter, faster fulfillment tailored to your needs.

Omnichannel Order Fulfillment

Stay ahead of evolving customer demands with unmatched agility

With dynamic order fulfillment, you can make continuous, iterative improvements that enhance buyer experiences, reduce costs, and boost productivity—all while supporting a wide range of strategies and capabilities, including:

Enhance fulfillment options with customer models such as BOPIS, Curbside, and Ship-to-Home with add-on gift wrap, assembly, or installation services.

Support various fulfillment models with options such as Ship-to and Ship-from store, Store Transfers, Shipment Consolidations, Dropship, and more.

Track fulfillment performance such as fill rates, speed, and accuracy to fine-tune automated sourcing and routing decisions.

Optimize pick, pack, and ship with out-of-the-box workflows, wave or zone picking, and more, or create custom workflows in the visual BPM.

Automate order fulfillment logic for split shipments, pre-defined substitutions and more with custom business logic.

Enable returns fulfillment and process returns with intuitive workflows customizable by store location, model, and more.

Fulfillment Optimization

Streamline order fulfillment with superior wave picking power

Replace straight order line picking with optimized zone or wave picking to meet SLAs.

Empowerment: Enable labor at any location to fulfill orders efficiently and consistently
Coordination: Prioritize picking schedules by labor, store hours, order SLAs, and more
Reliability: Designate pick zones to maintain inventory accuracy and reduce fill errors
Accessibility: Connect to the user interface from any device

Intuitive Order Fulfillment Solutions

Fast-track onboarding for new fulfillment locations and programs

Streamline order fulfillment with minimal training and setup through our simple user interface and customizable workflows for any location.

Control: Designate fulfiller roles and assign access and permissions
Readiness: Quickly train new or seasonal employees to pick, pack, and ship different order types
Customization: Tailor the UI by location, store type, inventory location, and more
Adaptability: Customize fulfiller workflows for new models or to test regional strategies

Ship-to-Home Consolidation

Satisfy conscious consumers with consolidated shipments

Shipment consolidation ensures faster delivery, better pricing, and reduced environmental impact.

Efficiency: Transfer inventory intelligently from multiple locations to a single hub
Responsiveness: Optimize the inventory network to better meet customer needs
Convenience: Reduce all line items to a single shipment

Split Shipment Fulfillment

Speed up multi-node fulfillment with split shipments

Fulfill partial orders, turn inventory, and deliver orders faster.

- Flexibility: Allow customers to split shipments in certain scenarios while setting thresholds
- Control: Manage scenarios such as insufficient inventory or items too large for a single shipment
- Efficiency: Automatically re-assign the unfulfilled part of an order to a new inventory location
- Speed: Automatically create split packing slips upon split shipment designation

Buy Online, Ship to Store

Master SLAs While maximizing profit

Exceed customer expectations and protect margins with inventory sourcing and route order intelligence. With KIBO’s Ship-to-Store for Pick-Up, you can meet SLAs like a BOSS.

Unlock the benefits of BOSS (buy online, ship to store) fulfillment:

Cut fulfillment costs

Consolidate BOSS orders with scheduled replenishment shipments to save on shipping and labor.

Reduce inventory holding risks

Expand product selection for in-store customers and reduce stock-outs or stale inventory to minimize markdowns.

Enhance customer experiences

Offer free shipping with no minimums to improve fulfillment rates and customer satisfaction.

0 %

fewer shipments per order

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less time to fulfill BOPIS orders

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less time to fulfill ship-to-home orders

Resources

Stay Ahead of What Comes Next

Learn Market Insights & Trends. Discover Kibo Technology and Best Practices.

Commerce

Legacy OMS Migration Guide: Your Complete Roadmap to KIBO

Back to resources Guide Legacy OMS Migration Guide: Your Complete Roadmap to KIBO Legacy OMS complexity has a cost. KIBO replaces it with a composable platform that handles order orchestration, real-time inventory, and fulfillment. For many organizations, legacy order management platforms have powered enterprise retail operations for years. But these platforms often carry the weight […]

Commerce

HCL Commerce Migration Guide: Your Complete Roadmap to KIBO

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Agentic Commerce

B2B’s AI Leapfrog: Headless, Composable, and the Agentic Commerce Opportunity

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Peak Preparedness: How Retailers Win Before Peak Starts Intro Text: with Dylan Telford

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B2B

10 Signs Your ERP is Costing Your B2B Commerce Operation

Back to resources The ERP Ceiling 10 Signs Your ERP is Costing Your B2B Commerce Operation And What Order Orchestration Changes Your ERP was built to manage your finances, not orchestrate the complexity of modern B2B commerce. But as order volumes grow, channels multiply, and buyers raise the bar on speed and self-service, the gap […]

B2B

KIBO B2B Modernization Blueprint

Back to resources The B2B Modernization Blueprint Closing the Integration Gaps That Are Bleeding Your Margin For decades, the ERP was the backbone of B2B commerce. It managed financial transactions, enforced compliance, and served as the reliable system of record. It was stable. It was auditable. And for a long time, it was enough. It […]

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