Use Cases
Create B2B Ecommerce Experiences that Meet Your Customers’ Complex Needs with Ease
Deliver stand-out online experiences tailored to each customer.
Easily initiate and negotiate quotes with built-in functionality, or customize workflows using a visual drag-and-drop editor for tailored approval processes
Manage account hierarchies
and assign purchasing roles, user permissions, and spending limits.
Create purchase orders
set credit limits and accept all payment forms; allow future invoicing and non-taxable billing.
Customize pricing and promotions
at the account level or by product, category, customer segment, and more.
Enable powerful site search by SKU, model number, fitment, source codes, related products, and more for seamless product discovery.
Enhance self-service with CSR support, allowing agents to take over carts, place orders, allocate future inventory, or skip replenishment deliveries as needed.
B2B Customer Experience Capabilities
Build Lasting Customer Relationships with Seamless B2B Commerce
Deliver stand-out experiences that keep your B2B customers engaged for the long haul.
B2B ecommerce comes with unique challenges—from complex pricing and product catalogs to order and inventory management—but managing them doesn’t have to be complicated.
KIBO’s modern, composable commerce solution empowers your business to navigate complexity effortlessly, creating seamless, omnichannel experiences that drive long-term customer loyalty.
B2B Customer Experience Management
Get More Done, All in One—with a Single, Unified Commerce Solution
KIBO’s B2B eCommerce Platform simplifies crafting and managing exceptional customer experiences—giving you the power to do more in one place, including:
- Streamline account management with self-registration, profile updates, order history, and quick reorders.
- Create and negotiate quotes with custom workflows, credit terms, and tailored discounts.
- Optimize product discovery by managing master catalogs, custom attributes, storefront merchandising, and search tuning.
- Develop unlimited price lists with flexible hierarchies by customer, location, or segment.
- Gain full inventory control with network-wide visibility, intelligent order orchestration, and automated order fulfillment workflows.
Unify and simplify your B2B operations—all from a single platform.
Dann Gardner
B2B Quote Management
Streamline the Quote Process—From Request to Approval
Simplify and accelerate quote management with KIBO. Automate workflows, reduce complexity, and gain full control—so you can close deals faster and on your terms.
- Boost Efficiency – Request, create, and negotiate quotes quickly with minimal friction.
- Gain Actionable Insights – Access and review full quote histories for every account.
- Stay in Control – Track quote statuses and set milestone alerts to monitor every negotiation.
- Increase Flexibility – Update, copy, email, or delete quotes within a single, dynamic source of truth.
Simplify B2B quoting with automation, visibility, and control—powered by KIBO.
See How KIBO Enables Exceptional B2B Customer Experiences at Scale
As the largest distributor of specialty building materials in the U.S., Coastal Construction (now Beacon Roofing) offers hundreds of thousands of complex products and over 5,000 unique price lists.
With KIBO’s comprehensive, composable commerce platform, Coastal is able to manage inventory sourcing and routing, orders, and fulfillment, all in the same platform as its commerce engine.
The result? The industry-leading distributor has consistently scaled its operations without compromising its commitment to exceptional customer experience.
Combine Advanced Functionality and Backend Efficiency to Enable Rich Customer Experiences at Scale
Advanced Functionality
- Self-service capabilities – Account registration, user permissions, quote requests, custom pricing, and order management.
- Real-time availability – View stock levels, delivery and pickup options, and estimated delivery dates.
- Sales rep assistance – Take over carts, assist with job estimates and quotes, locate inventory, and complete orders seamlessly.
Efficient Backend Operations
- Network-wide inventory visibility – Track inbound, in-transit, and available-to-promise inventory in real-time.
- Smart order routing – Automate split orders, transfers between hubs, and drop shipping to meet SLAs.
- Optimized fulfillment – Consolidate promised inventory to ensure complete order fulfillment before pickup or delivery.
Deliver seamless, scalable customer experiences with KIBO.
Unified Operations Across Site, Brand & Channel
Take Full Control of Your Multi-Site Customer Experience
Manage and orchestrate customer experiences across multiple sites, brands, and channels—all within a single, powerful commerce platform.
Optimize Your B2B Ecommerce Operations for the Omnichannel Era
- Streamline management by using the same catalogs, promotions, and pricing across multiple sites.
- Expand globally with localized sites tailored to currencies, languages, and regional preferences.
- Manage multi-brand portfolios under one platform—sharing products while maintaining distinct marketing strategies.
- Deploy microsites for targeted geographies, events, or specialized products like licensed merchandise.
Achieve greater efficiency and flexibility while delivering a consistent, high-quality customer experience.
Brandon Finch
Trusted by Leading Distributors, Manufacturers, and Wholesalers
Resources
Stay Ahead of What Comes Next
Back to resources B2B Repeat Purchase Readiness Checklist B2B buying is rarely a single transaction – it’s a cycle. Ordering, reordering, automated replenishment. Customers come back only when that cycle works, and they don’t when it doesn’t. Making it work requires more than a good storefront. It takes accurate inventory visibility before buyers commit, bulk […]
Back to resources KIBO Named a Leader: IDC MarketScape: Worldwide AI-Enabled Order Orchestration and Fulfillment Applications for B2B and Manufacturing 2026 Vendor Assessment Download the Report Why We Believe KIBO Was Named a Leader IDC evaluated vendors on two axes: current capabilities and forward-looking strategy. KIBO was placed in the Leaders category. Behind that: a […]
Distributor Order Management Your ERP Can’t Deliver Get real-time availability and accurate order promises, without replacing your ERP. Why Distributors Are Separating Order Management From Their ERP Talk to Sales Table of Contents EXECUTIVE SUMMARY — Read This If Nothing Else Your ERP is doing a job it was never designed for, and the cost […]
Back to resources KIBO Named a Leader in The Forrester Wave™: Commerce Solutions, Q3 2026 KIBO is the only Leader in the Commerce Solutions Wave to also be named a Leader in The Forrester Wave™: Order Management Systems, Q1 2025. Download the Report KIBO Receives the Highest Possible Score in the Vision Criterion When it […]
Back to resources Whitepaper Going Beyond First Party Commerce Building a Scalable Marketplace Fulfillment Ecosystem with KIBO OMS The evolution of digital commerce is rapidly changing how medium- and large-sized retailers operate their Commerce platforms. Traditional first-party commerce models are now expanding to support marketplace ecosystems. Retailers must sell third-party products alongside their own inventory. […]
Your Complimentary Copy The Gartner® Hype Cycle™ for Digital Commerce, 2026 The technologies reshaping commerce, and where they sit on the path to maturity. Access this analyst research report to learn about transformational technology innovations organizations should consider in strategic planning. Understand the capabilities, benefits, business impact, and user recommendations for 27 technologies shaping digital […]
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