Deployment Model
Discover Unified Commerce Without Limits
KIBO’s integration-first architecture lets your business deliver unified commerce experiences without compromise. Whether you’re a retailer, wholesaler, distributor, or manufacturer, KIBO enables fluid, effortless experiences without sacrificing your technological autonomy.
Unified and Flexible Commerce Solutions
Build better customer experiences with unified commerce
With KIBO’s supremely flexible, MACH-certified platform, you can create truly seamless, unified commerce experiences with unparalleled ease and speed—all without sacrificing an ounce of your technological autonomy.
KIBO Order Management and Commerce
Deliver back-office inventory, orders, and fulfillment data across stores, field operations, online, and call centers—all on a single unified commerce platform that also manages and merchandises the storefront.
KIBO Commerce and Subscription Commerce
Simplify managing subscription and non-subscription commerce with a single platform sharing catalog, pricing, and promotions—offering more flexibility than traditional billing solutions.
KIBO Order Management and Subscription Commerce
Brands can manage subscription and non-subscription commerce in one system, centralizing inventory, orders, and fulfillment. Far more flexible than traditional recurring billing solutions.
Faster implementation time than a multi-vendor approach
Reduction in technical debt through consolidation
Avg. reduction in deployment costs compared to multi-vendor approach
Reduction in number of integrations across technologies
Julia Shkrabova
Head of Partnerships & Strategy, Builder.io
“When starting an ecommerce business, one of the first and most daunting considerations is the kind of technology you’ll need. With its comprehensive suite of ecommerce products and capabilities, KIBO makes that entire process light years easier for joint clients.”
Deliver consistent, unified customer experiences without the cost or complexity
Eliminate the technological roadblocks limiting your commerce stack. With KIBO’s unified commerce data model, all backend solutions operate under a single source of transactional truth, empowering you to deliver next-generation customer experiences with confidence.
68% of shoppers want retailers to share real-time in-store product availability information online
- Bring order management data to all customer touchpoints across channels
- Give customers the power to search and filter by what’s in-stock at their preferred store location.
- Display a range of fulfillment options with estimated dates, cost or relevant add-on services on the product detail page.
14% Average in lost sales due to inventory depletion at the time of checkout
- Provide real-time inventory data to validate and confirm purchases during online checkout
- Ensure items remain available for purchase during checkout and encourage conversion with a countdown timer for low stock items
- Empower all your stakeholders—from customer to call center reps—to view detailed inventory data, place pre-orders, and allocate in-transit inventory to a customer for purchase
79% of online shoppers want to self-manage orders, subscriptions, and returns
- Consolidate customers’ transactional and subscription/account data across channels and touchpoints
- Enable self-management of subscriptions and omnichannel returns
- Enable customer reps to quickly locate omnichannel orders and apply discounts as appeasements or replacements
- Expedite fulfillment with location-specific workflows and automate substitutions to meet shipping deadlines and prevent margin loss
Lynn Langenfeld
Director, OmniChannel Technologies, GIII
“One of the most significant ways in which KIBO has benefited our business has been allowing us to regain control over our data—especially as we’ve made the transition to the Unified Commerce Platform and adopted new systems and reporting protocols.
With KIBO, we’re able to pull data out, put data in, and ultimately bring all these disparate sources of information together to create a detailed and accurate picture of our entire business operations.”
The three keys to a unified commerce experience
KIBO was designed on the principles of simplicity, integration, and interoperability; so that no matter what your existing commerce stack looks like, you can craft truly unified commerce experiences in a snap.
Efficiency & Scale
All KIBO solutions are built on a shared set of microservices that leverage the same data model and share a single, user-friendly interface—all with the shared aim of making unified commerce a snap. Skip the functional bloat, complex workflows, and costly builds and start converting.
Universal Administration
Administrative functionality is centralized in a single user interface that leverages the same commerce capabilities across order management, ecommerce, and subscription management.
Easily perform daily tasks like tracking orders across all locations, updating the product catalog, setting omnichannel pricing, viewing cross-channel promotions, and managing product subscriptions.
Centralized Truth & Control
A single view of customer, order, product, inventory, and price data across all channels in one platform.
Sync and control inventory across locations, including warehouses, DCs, and stores, and allocate for channels like ecommerce sites and online Marketplaces in a single interface.
Everything your commerce business needs, in one place
Simplify operations, enhance customer experience, and drive growth with our integrated order management, commerce, and subscription platform.
Order Management
- Gain real-time network-wide visibility and control over your inventory
- Unlock intelligent order sourcing & extensible order routing
- Choose from flexible fulfillment options with customizable UI elements
- Up-level your customer service & care with full platform visibility
Commerce
- Simplify multi-site commerce with a single solution to manage catalog, pricing & promotions across locations
- Multi-site and multi-brand businesses benefit from unified cart & checkout
- Tailor experiences to audiences with powerful site search tuning and merchandising
- Create, curate, and customize B2B accounts, quotes, and more
Subscriptions Commerce
- Manage digital & physical subscription products
- Leverage flexible billing plans, types, and models to establish a more diverse customer base
- Empower customers and inspire loyalty with self-service & customer order management
- Migrate historical subscriptions and continuity orders with ease
Deliver a unified customer experience across every touchpoint
Empower your customers with seamless inventory access, consistent pricing, and complete order visibility, no matter how they choose to shop.
Omnichannel Inventory
- Extend entire inventory assortment to customers online for purchase regardless of the location
- Allow customers to filter online searches for available inventory or extend inventory data to the in-store experience to save the sale
Omnichannel Pricing
- Ensure a seamless pricing and promotion experience across all channels and locations
- Enable customer service reps to apply promotions to a placed order or perform even exchanges on returns
Omnichannel Orders
- Allow customers and service reps to view complete transactional data and order history including subscription orders in a single view
- Facilitate anywhere returns regardless of the original purchase channel
Saravanan Kannan
NA Commerce Leader, Cognizant
“With KIBO, we were able to put together a truly compelling solution for our joint customer that was also highly cost-effective.
As a result, our customer was able to go live quickly and start seeing meaningful ROI within a very short period of time.”
Unified Technology Drives Unified Experiences
KIBO unifies what matters most to digital organizations—data and usability.
KIBO solutions maintain full functional independence while sharing a common set of core microservices, a unified data model, and single user administration—freeing back-office data to offer value across customer-facing channels. KIBO’s unified data and UI lowers implementation time and cost, and improves operational efficiencies.
KIBO is the only vendor who offers comprehensive enterprise capabilities across Order Management, eCommerce, and Subscriptions—all in a truly composable, MACH-certified platform.
KIBO offers all the simplicity and sophistication that traditional commerce suites are known for but with modern, modular architecture.
Buy what you need, integrate with unique tech stacks, and customize without disrupting business or budget. KIBO solutions are designed for seamless interoperation and future-proofed freedom.
KIBO extensibility is performance-focused and built for long-term control and utility.
With 100% API coverage for both the core commerce services and the Admin UI itself, business users and developers alike retain total control of the platform without risk of breaking code or compromising functionality.
Resources
Stay Ahead of What Comes Next
Learn Market Insights & Trends. Discover Kibo Technology and Best Practices.
Back to resources OMS Buyer’s Guide Part 2 Essential Order Management Capabilities for Growth & Agility Discover the critical order management capabilities that will empower your business to thrive. Is Your Order Management System Ready for Tomorrow’s Challenges? In today’s dynamic commerce landscape, a robust Order Management System (OMS) is no longer optional—it’s the backbone […]
Back to resources Unlock Seamless Omnichannel Success with the Right Order Management System OMS Buyer’s Guide Part 1: Strategies for Seamless Omnichannel Success What’s Inside This Guide? Our comprehensive, three-part OMS Buyer’s Guide simplifies the complexities of selecting the right order management solution. In Part 1, you’ll discover: The Benefits of Omnichannel Order Management – […]
Back to resources On-Demand Webinar 5 Ways to Reduce B2B Commerce Complexity Join us for a 25-minute on-demand webinar featuring insights from Madhu Madhavan, VP of Professional Services at Kibo, and Braxton Stuart, EVP of Technology at Smith Commerce. In this session, they will explore 5 strategies to help distributors reduce Total Cost of Ownership […]
