Introducing
KIBO Agentic Commerce
Watch the Launch Announcement Now
ai driven commerce, accelerated.
Unlock AI-powered commerce, instantly
Is your business struggling to keep up with customer expectations? Facing pressure to cut costs and innovate? Have a lack of AI expertise and confidence while competition grows in an AI-driven market?
KIBO Agentic Commerce provides a pre-trained, instantly deployable conversational commerce solution that integrates seamlessly via API, enabling businesses to leverage the power of AI without complex coding or training. It’s commerce-first and results-focused, delivering revenue-driven outcomes through industry-specific use cases.
Achieve Measurable Results with AI Agents
KIBO Agentic Commerce delivers tangible benefits across key business areas, directly addressing the challenges businesses face:
Deliver Real-Time Customer Experiences that Drive Revenue: Increase conversion rates, improve average order value, and speed up the checkout process.
- Reduce Costs & Improve Operational Efficiency: Reduce customer support costs, improve demand forecasting accuracy, and decrease manual data processing.
- Earn Customer Loyalty in a Crowded Market: Enhance response times, increase customer retention, and lower cart abandonment rates.
- Optimize Inventory & Supply Chain Logistics: Reduce inventory holding costs, accelerate order fulfillment, and decrease return rates.
- Maximize Workforce Productivity: Minimize time on repetitive tasks, enhance employee productivity, and improve fraud detection.
Key features of Kibo Agentic Commerce include:
Conversational Commerce
AI agents engage with shoppers to provide product recommendations, answer detailed product questions factoring in availability and inventory, check on order status, modify existing orders, and assist with transactions in real time.
Enhanced Customer Support
AI-driven virtual agents handle inquiries, order modifications, and self-service requests.
Intelligent Order Management
Automated fulfillment, order routing, and returns processing create a frictionless post-purchase experience.
Pre-Trained, Industry Specific Agents
Agents are pre-trained in specific industries (retail, wholesale, etc.) and business models (B2B, B2C, DTC), enabling instant deployment and functionality.
Fast and API-Driven for Optimal Performance
API-first architecture for rapid data exchange, real-time automation, and easy integration with existing commerce tech stacks.
Long Contextual Memory
Gemini for Google Cloud provides an extended context window, ensuring continuous, intelligent conversations that improve complex B2B purchasing journeys.
Multi-Agent AI System
A network of specialized agents — each optimized for tasks such as customer engagement, merchandising, promotion generation, analytics, development, order routing, reverse logistics, and forecasting.
Trust & Security
KIBO’s integration with Google Cloud inherits enterprise-grade trust and security, ensuring safe and reliable AI-driven commerce experiences.
Research has found that companies integrating AI agents, on average, can achieve:
Cart conversions
Customer support costs
Faster order fulfillment
Automate conversational commerce experiences
KIBO Agentic Commerce utilizes a multi-agent approach, empowering AI agents in ecommerce and order management to handle various aspects of the customer journey. Available now, the Shopper Agent enhances the customer experience by:
- Answering product questions and verifying availability.
- Adding items to the cart and facilitating order placement.
- Enabling seamless order reviews, modifications, returns, and refunds.
- Automating post-purchase tasks like “Where Is My Order?” (WISMO).
This functionality allows for single conversation resolution of many customer needs, driving higher conversions and satisfaction.
Enhance Customer Experiences Without Costly Customization
Deploy AI agents instantly for commerce-specific tasks like order tracking and inventory inquiries, boosting speed and efficiency.
Leverage Agentic Tools Without In-House Development
Use an AI-powered platform for immediate access to best-in-class functionality, accelerating innovation and time to market.
Quickly extend agents beyond KIBO
Adopt a composable platform for seamless future integration with external systems, expanding capabilities and maintaining a competitive edge.
See how KIBO Agentic Commerce can help you execute and see results faster
Ready to see how KIBO Agentic Commerce, built on Gemini with Google, is transforming customer experiences? Reach out to our team for a demo.
Future-proof your business: Leverage Gemini’s intelligence for secure, cutting-edge AI
KIBO chose to build Agentic Commerce on Google’s Gemini for its superior AI capabilities and enterprise-grade features
Holistic Intelligence
Gemini’s multimodal design allows for processing text, images, video, voice, and unstructured data, leading to richer customer interactions.
Real-Time Accuracy
Live access to Google’s data ensures up-to-date, precise responses, crucial for dynamic commerce environments.
Seamless Google Integration
Gemini enhances productivity by automating tasks and streamlining workflows within the Google ecosystem.
Enterprise Ready
Robust trust and security controls ensure responsible AI deployment, addressing data governance and privacy concerns.
Google Cloud Infrastructure
Provides scalable, resilient, and sustainable infrastructure, supporting global deployment and security compliance.
Mitigation of Harms
Gemini helps ensure responsible and safe AI implementation.
Data Protection
Allows for customization of foundation models while protecting intellectual property.
By leveraging Gemini, KIBO Agentic Commerce delivers a powerful, secure, and intelligent AI conversational commerce solution that empowers businesses to thrive in the age of AI-driven commerce.
