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KIBO is Named Leader in The Forrester Wave™: Commerce Solutions Q3 Report. Get the Report Now!

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Video Testimonial

Customer Story: Arthur Phidd from REEDS Jewelers

Arthur Phidd, Chief Information Officer at REEDS Jewelers, described how their 78-year-old luxury jewelry brand transformed into an omnichannel business. By integrating Kibo, REEDS improved order routing, fulfillment, customer service, and marketing, enhancing operational efficiency and market competitiveness.

Explain

  • Interprets complex operational data so business users can ask and answer questions in natural language — no SQL.
  • No waiting on internal teams to pull data and analyze performance.
  • Client users get the answers they need in seconds.

Optimize

  • Automatically optimizes system variables against business goals — continuous and autonomous.
  • Predicts inventory levels across your network.
  • Avoids stockouts and missed commitments to save sales.

Configure

  • Executes tasks and changes system settings using natural language.
  • Supports client users across the eCommerce to order orchestration spectrum.
  • Gets day-to-day tasks done quickly and easily.

Analyze

  • Advanced commerce analytics and reporting.
  • Surfaces trends, anomalies, and performance insights.
  • Spans the full commerce platform.

Engage

  • Interacts with shoppers in real time to understand and answer requests as they arrive.
  • Spans discovery, support, and post-order.
  • Enables CSRs to resolve questions and issues, and provide better service faster.