KIBO Launchpad: Powered by Perficient
Your Mission Control for Smarter Commerce
Smarter Commerce at Scale. Faster Time to Orbit.
KIBO Launchpad, engineered by Perficient, is your launch vehicle to a new era of Agentic Commerce. Designed to connect KIBO’s Shopper and CSR Agents with Shopify, Launchpad ensures seamless data flow and intelligent automation across every phase of the customer journey — accelerating lift-off to measurable results.
Featuring KIBO AI Agents
Shopper Agent: Commanding the Frontlines
Real-time product discovery, live inventory insights, and conversational checkout — all orbiting around the shopper to boost engagement and fuel conversions.
CSR Agent: Automated Mission-Critical Support
Automated post-purchase care — including order management, WISMO, returns, and refunds — all with full Shopify integration. Launchpad keeps everything aligned for smoother takeoff.
Why You Win with Launchpad
- Lower Total Cost of Ownership
Streamline operations, automate processes, and optimize resource allocation to lower total costs. - Boost Conversion Rates by up to 8–12%
Gain real-time visibility into inventory and deliver a frictionless checkout experience that reduces cart abandonment and increases average order value. - Reduce Service Costs by up to 40%
Automate repetitive support tasks to reduce ticket volume, slash resolution times, and boost retention — with fewer mission delays. - Improve CSAT by up to 15–20 pts
Deliver proactive support using integrated customer context, creating stellar experiences that drive loyalty and repeat purchases. - Accelerate Deployment by up to 30–40%
Pre-built by Perficient, KIBO Launchpad reduces the complexity and risk of implementation — so you’re off the ground faster with a lower total cost of ownership.
Google Gemini Models
Generative AI is built on unified technology stack
Gemini for Google Cloud
Gemini for Google Workspace
AI Agents
Vertex AI Agent Bilder | Vertex AI Model Builder | Vertex AI Model Garden
Gemini 1.5 Pro | Gemini 1.5 Flash | Gemini 1.0 Pro | Gemini Nano
Performance-optimized hardware | Open Software | Flexible consumption
Develop and deploy agents faster, grounded in your enterprise truth
Build on a foundation of enterprise readiness
Best models from Google and the industry
End-to-end model building platform with choice at every level
Google's Vertex AI
Enterprise-ready generative AI for builders
Gemini on Vertex AI provides unparalleled capabilities for enterprise use cases on the best enterprise platform
How 
Can Help
Developer of KIBO Launchpad: A Perficient-built solution bridging Shopify and KIBO Agentic Commerce.
Services Offered:Strategy:
Perficient’s “AI AMP” offering provides a rapid assessment of potential AI investment areas. This includes answering critical questions such as:
- What are the use cases for applying AI?
- How do you get started?
- Are you ready to implement AI solutions?
Development:
Perficient builds on your strategy to develop integrations for Kibo’s agents within Perficient’s broader digital commerce ecosystem. This includes partnerships such as search tools, Coveo, Akeneo, PIM, and more. To deliver a seamless experience, Kibo agents will be integrated with these downstream systems, tested for connectivity, and supported during delivery. These integrations, powered by Kibo Converge, streamline agentic commerce use cases to enhance your business operations.
Model Training:
To align Launchpad with your business practices, models are trained to reflect your unique tone and cater to your specific customer base. Any business-specific terminology or nuances are incorporated into the training process to ensure relevance. Perficient’s customer product development team will train the Google Gemini model for your business’s large language model (LLM), enabling precise and customized responses.
The Ecosystem
Stop Post-Sales Chaos. Unlock Unified Commerce with Kibo Converge.
KIBO Launchpad leverages integrations with platforms within KIBO Converge, a new tech ecosystem of industry-leading technology providers integrated around Kibo’s OMS, ensuring you can meet and exceed today’s demanding customer expectations.
Imagine a post-sales experience where every order flows seamlessly, fulfillment is optimized, and your business scales effortlessly. That’s the power of Kibo Converge, the first post-sales technology partner ecosystem designed for unified commerce.
Ready for Liftoff?
Launch your commerce evolution with KIBO, Perficient, and the power of Agentic Commerce.
The future of retail isn’t just on the horizon — it’s in orbit.