The Total Economic Impact™ Of KIBO Order Management
- 167% Return on Investment
- $8M Net Present Value
- $12.8M Benefits PV
- < 6 Months Payback
KIBO is the only B2B commerce software that natively combines ecommerce, order management, and AI on a single shared data model. No middleware. No batch syncing. One platform for the entire order lifecycle.
Revenue increase Ace Hardware
ROI in 3 years Forrester TEI
Payback period Forrester TEI
Trusted by enterprise brands worldwide
Without
With
KIBO is headless and microservices-based: Deploy in phases or a complete solution.
Modern shoppers move fast. If promises are vague or slow, they abandon cart
KIBO is headless and microservices-based: Deploy in phases or a complete solution. Buy what you need and scale when you’re ready.
KIBO handles every step of the buyer journey on a single platform. No middleware glue, no patchwork integrations.
Buyers search your catalog with AI-powered semantic search. Account-specific catalogs show only authorized products at contracted prices.
AI Search, Custom Catalogs, Product Kits
Contract pricing, volume tiers, and negotiated quotes flow through multi-level approval workflows. POs, net terms, trade credit built in.
AI Search, Custom Catalogs, Product Kits
Intelligent order routing finds the optimal fulfillment source across DCs, stores, and dropship vendors. Real-time inventory ensures accurate promises.
Order Routing, ATP/CTP, Split Ship Logic
Buyers track orders, manage returns, download invoices, and reorder with one click all from their self-service portal.
Buyer Portal, Returns/RMA Quick Reorder
Join enterprise brands like Ace Hardware, ODP, and Nivel who chose KIBO to unify their commerce operations.
KIBO’s B2B commerce platform is proven across manufacturing, wholesale distribution, multi-brand enterprises, and hybrid B2B/B2C.
Enable direct-to-dealer and direct-to-customer selling with configurable products, contract pricing by account, and integrated order management.
D2D Commerce, Configure-Price-Quote, Dealer Portals, BOM Integration
Run your wholesale business on a single platform from catalog and pricing to fulfillment and returns. Real-time inventory across warehouses.
Wholesale Portals, Volume Pricing, Multi-Warehouse, VMI
Manage multiple brands, storefronts, and market segments from a single commerce platform. Shared infrastructure, brand-specific experiences.
Multi-Site, Language, and Currency, Shared Inventory, Brand-Specific UX, Unified Analytics
Sell to businesses and consumers from the same platform. One catalog, one inventory pool, one platform with channel-specific pricing and experiences.
B2B + DTC, Channel Pricing, Unified OMS, Omnichannel
“KIBO’s ability to define complex data on the back end and customize cleanly was a real advantage. The unified platform eliminated the integration headaches we had with our previous stack.”
— VP of Digital, Fortis Life Sciences
reduction in returns
KIBO’s unified approach to commerce and order management gave us real-time visibility across every channel. We increased digital revenue 296% while reducing operational complexity.
Director of Ecommerce, Ace Hardware
digital revenue increase
We needed a platform that could handle B2B and B2C from a single backend. KIBO was the only vendor that delivered unified commerce and order management natively.
— SVP of Technology, Enterprise Retail Brand
payback period
The Forrester TEI study confirmed what we experienced: KIBO delivered 167% ROI in under three years. The unified data model was the key.
— Head of Digital Commerce, Wolters Kluwer
ROI per Forrester TEI
Increase in Revenue
Higher Conversion Rate
Decrease in Returns
Digital Revenue Increase
Ace Hardware
3-Year ROI
Forrester TEI Study
Payback Period
Forrester TEI Study
Fewer Returns
Fortis Life Sciences
Estimate the impact of unifying your commerce and order management on a single platform.
Tell us about your business
Pre-built connectors and open APIs — no custom middleware required.
Pre-built connectors for real-time data sync with your ERP.
Connect WMS, 3PL providers, and shipping carriers seamlessly.
See how KIBO’s unified approach compares to patchwork multi-vendor stacks and pure-play commerce platforms.
| Legacy Vendors Salesforce, SAP, Adobe, Manhattan, IBM, BlueYonder |
KIBO Unified Commerce + OMS |
Point Solutions Commercetools, BigCommerce, Shopify Plus, etc. |
|
|---|---|---|---|
| Commerce + OMS Unified | ~ Yes, but… Separate products, separate data models |
✓ Native, single platform | ✗ Commerce or OMS Not both on one platform |
| Implementation Speed | ✗12-24+ months Complex integrations required |
✓ As fast as 90 days | ~ 3-6 months Single module only |
| Analyst Recognition | ✓Recognized | ✓Forrester, Gartner, IDC | ✗ Limited or none |
| Total Cost of Ownership | ✗ High Licensing, SI fees, lock-in premiums |
✓ 167% ROI proven | ~ Moderate Costs multiply with each vendor |
| Composable Architecture | ~ Partial Legacy monolith roots |
✓ MACH-aligned, API-first | ✓Composable | Vendor Lock-in Risk | ✗High Ecosystem lock-in by design |
✓
Low Open, modular, and decomposable as needed |
✓Low |
KIBO is the only platform that unifies Commerce, Orders, Inventory, and Agentic automation on a single shared data model. This means no batch syncing and no data silos. You get real-time inventory visibility, intelligent order routing, contract pricing, and self-service buyer portals — all natively integrated.
Yes. KIBO supports contract-based pricing, account-specific price lists, tiered and volume discounts, quote-to-order workflows, and automated multi-level approval chains. All pricing rules are managed centrally and applied consistently across every sales channel.
Most enterprise customers go live with their first module in 6-12 weeks, then expand incrementally. Because everything runs on the same data model, adding modules doesn't require re-platforming.
Yes. KIBO's Connect Hub provides pre-built connectors for major ERPs including SAP, Oracle, NetSuite, and Microsoft Dynamics. All integrations use open REST APIs, and support EDI, cXML, and OCI punchout.
KIBO serves manufacturers, wholesale distributors, multi-brand enterprises, and hybrid B2B/B2C organizations across industrial manufacturing, food & beverage, auto parts, building materials, life sciences, and apparel.
Yes. KIBO is fully headless and API-first, built on MACH principles. Use any frontend framework, integrate with any CMS, and compose your tech stack with best-of-breed tools.
See how KIBO can eliminate middleware, reduce TCO, and give your B2B buyers the self-service experience they expect.
Analytics & Business Intelligence