KIBO Order Management

Modernize Your Order Management for Seamless Omnichannel Success

Deliver exceptional customer experiences at scale—without compromising operational efficiency — with KIBO’s modern, modular order management system.

Unleash the full potential of your order data

Connect channels, say goodbye to silos, and scale with confidence.

Eliminate order management barriers that slow your growth.

With KIBO’s order management system, deliver seamless omnichannel experiences while optimizing efficiency, reducing costs, and simplifying operations.

Transform your business with measurable results:

Increase revenue by

0 %

Grow online sales by

0 %

Improve shipment fill rate by

0 %

Power your business with a composable OMS

KIBO’s fully composable OMS allows you to build an enterprise order management system suited to your unique business needs, enabling:

Gain real-time, actionable data
Enhance order visibility across channels
Deliver superior customer experiences

Reap the benefits of KIBO’s MACH-certified OMS

KIBO’s MACH-certified OMS is microservices-based, cloud-native, and fully composable—designed for flexibility and scale. With KIBO, you can:

Optimize your operations

Optimize order fulfillment and inventory management with intelligent order routing that automatically sources inventory from the best location.

Streamline and customize

Streamline order fulfillment with a user-friendly interface that facilitates order processing; including shipping, substitutions, and customizable workflows.

Tap into your team’s potential

Empower your customer service reps with a dedicated interface to efficiently manage orders, returns, and exceptions.

Make smarter decisions with real-time insights
Access a single, real-time view of your operations to drive efficiency and enhance customer satisfaction.

Future-proof your commerce operations

When you start with KIBO OMS, you’re laying a solid foundation for commerce growth of your commerce operations. KIBO’s composable commerce platform lets you expand seamlessly—add our ecommerce module at a fraction of the integration and implementation costs compared to other vendors.

Lynn Langenfeld

Director, OmniChannel Technologies, GIII

KIBO tells us all our information about our ecommerce fulfillment, our sales, and data points that we haven’t even thought of. With KIBO’s order management system, we can see the journey from when the customer starts the order all the way through our business channels, dropshippers, our store fulfillment, anywhere that the order goes.

Scale your business with modular, multi-channel order management

Solve order management challenges on your terms—adopt new capabilities incrementally, at your own pace, with KIBO’s modular approach.

Scale your ecommerce operations at your own pace—adopt the capabilities you need, when you need them, without unnecessary complexity.

Gain network-wide inventory visibility, and launch fulfillment programs like dropship or BOPIS.
Fine-tune your order routing to balance customer demands with operational efficiency.
Confidently allocate future stock and in-transit inventory when ready.

Gain real-time inventory visibility

Get a complete, real-time view of your inventory—so you can act fast, reduce risk, and maximize efficiency.

KIBO’s OMS gives you unparalleled insight into your operations in real-time; so you can make smarter sales decisions.

With KIBO, you can:

Make faster, data-driven decisions to reduce risks and enhance customer satisfaction.
Maintain optimal stock levels and adapt instantly to demand fluctuations.

Give sales and service teams real-time access to in-transit and future inventory for smarter allocation.

Optimize order sourcing and routing

Improve your bottom line and eliminate costly challenges with smarter order sourcing and routing. KIBO lets you:

Set smart sourcing priorities across your entire network.
Reduce costs with automated order sourcing and order-splitting.
Accelerate order fulfillment cycles by routing orders based on inventory, location, or custom business rules.

Serve the service team that caters to your customers

KIBO’s OMS gives your service team the tools and capabilities they need to serve your customers successfully. Help your CS team help you by giving your customers the service they need.

With KIBO, your service team can:

Access complete customer profiles, orders, and shipping details—no CRM required.
Quickly check inventory, place orders, process returns, and manage appeasements.
Maintain full control over data visibility, user permissions, and order modifications—all from one centralized dashboard.

Make data-driven decisions with confidence

Get a complete, real-time view of your business with KIBO’s advanced reporting and analytics. Turn insights into action—effortlessly.

Track and segment key metrics like revenue, inventory, orders, shipping costs, and product performance—all in one place.
Set up real-time alerts for critical thresholds, such as low stock levels, to stay ahead of demand
Integrate with your existing BI tools, import/export data with ease, and customize reports to fit your business needs.

Accelerate implementation. Reduce costs. See Value sooner.

KIBO’s accelerated implementation minimizes complexity, reduces overhead, and gets you up and running quickly—so you can cut costs and see results faster.

Deploy 65% faster than a multi-vendor approach.
Cut technical debt by 50% with platform consolidation.
Save 42% on deployment costs compared to fragmented solutions.
Reduce system integrations by 50-70%, streamlining your tech stack.

Danny Valentino

Director of IT eCommerce Home Hardware

Using KIBO we’ve been able to solve some pretty unique customer challenges. The biggest one being unique pricing across our 1100 stores across the country — price by province, price by store. Each store is dealer-owned and chooses the products it carries and has their own price for a product, and KIBO definitely helps us with that.

Adopt KIBO OMS on your terms—flexible, scalable, and transparent

With KIBO, composability comes first. Implement only what you need, when you need it—without hidden costs or unnecessary complexity. KIBO seamlessly integrates with Shopify, commercetools, BigCommerce, Salesforce Commerce Cloud, Adobe Commerce, VTEX, and more.

Dev center

Find the right OMS package for your business

KIBO offers three flexible Order Management packages, designed to scale with your needs.

Choose from pre-packaged modules, full solutions, or the complete platform.

Implement all at once or phase it in—your choice, your timeline.

Enjoy transparent, recurring annual pricing based on order lines.

Get started quickly with flexible purchase and deployment options.

Order Management Packages:

Starter

Foundational Package to Get Started:
- Inventory management
- Order processing
- Fulfillment
- Carrier integration
- Payments processing
- Customer service capabilities

Essentials

Starter Package, plus:
- Order Routing service
- Fulfiller UI

Advanced

All Essentials features, plus catalog management, pricing, promotions, subscriptions, and drop shipping.

Essentials Package, plus:
- Catalog management
- Price lists management
- Promotion/Discount management
- Subscription management
- Drop ship