Kibo Order Management + BigCommerce

Deliver consistently exceptional customer experiences that scale without sacrificing operational efficiency — with KIBO’s modern, modular order management system.

Delighting your customers doesn’t stop at checkout.

Kibo Order Management app for BigCommerce automates order routing, fulfillment, and servicing for a smooth post-purchase customer experience and improved operations.

With the app, products and orders automatically flow from your storefront into Kibo. The integration helps brands implement a turn-key intelligent routing solution in weeks, not months.

Key Benefits:

Reduced implementation time
Lower total cost of ownership
Automatic syncing and ingesting without exporting fees

Why Shopify Users Leverage a Dedicated OMS

While Shopify offers various features for managing online stores, some companies find themselves navigating order processing and fulfillment complexities that go beyond the platform’s capabilities. This is where a dedicated OMS steps in, so you can focus more on delivering better customer experiences.

	With Kibo	Without Kibo
For businesses with complex order processing...	Multi channel orders Split orders Backorders Complex fulfillment Increased efficiency	Basic order processing functionalities
For businesses with multiple warehouses, store locations, etc...	Unified inventory data Real-time inventory visibility Instant re-allocation Future available to promise Reserve in cart	Siloed and delayed inventory data
For businesses that want to reduce fulfillment costs while delivering better post-purchase experiences...	Complex order orchestration Extensible order routing Easy to use interface Customization without reliance on developers	Slow to adapt due to costly and timely customizations
For growing and expanding businesses...	Scale as order volumes grow Support multiple sales channels International market expansion	Inability to scale or expand into new markets and channels
For businesses what want more insight into customers and sales...	Detailed insights into order patterns, customer behavior, and sales performance Better data-driven decisions to optimize operations	Lack of holistic insights into orders, sales, and customers
For businesses with requirements that go beyond out-of-the-box functionality...	Flexible order management processes Seamless integrations with other systems, such as ERP, CRM, and shipping carriers	Manual processes and lack of system integrations
For businesses that want to implement or scale omnichannel operations...	Optimizes omnichannel fulfillment Flexible fulfillment options like BOPIS and ship-from-store Automated logic and intuitive workflows Efficient returns	Minimal fulfillment options and manual workflows

Why Kibo

Gain real-time inventory visibility, and automate order routing, fulfillment, and servicing for a smooth post-purchase customer experience and improved operations.

Enhanced omnichannel customer experiences

Seamlessly integrate complex backend data with frontend systems for your omnichannel, multi-brand, and global operations.

One app for omnichannel fulfillment & customer service

Say goodbye to piecing together multiple apps for poor customer experiences. Kibo streamlines order routing, fulfillment, and customer service all in one place.

Implement in weeks, not months

Unlike uncertified BigCommerce order management solutions, our app can have you up and running faster than if you relied on internal teams or SI partners to build one from scratch.

Speak with a commerce expert about the Kibo Order Management BigCommerce App.

Marco Nobert

VP of CRM, Digital Marketing, Ecommerce, Laura Canada

Kibo is a big part of our success.

By opening up inventory from stores, they helped us generate an extra 25% in revenue. Those are sales that otherwise wouldn’t have been made because that inventory wouldn’t have been available to ecommerce customers.

Kibo Order Management Capabilities

Add, enhance, or replace existing functionalities.

Order Orchestration & Routing

Manage the distribution network
across all nodes in one place and orchestrate sourcing & routing with pre-defined, complex logic.

Call Center & Customer Service

View and edit customer account and order data, track lifetime AOV and more to drive customer satisfaction from a single system.

Flexible Fulfillment Options

Use Kibo fulfillment workflows like BOPIS with your commerce checkout.

Real-Time Inventory Visibility

Display real-time order and fulfillment data on the storefront for transparent customer experiences.

Data Synchronization

Leverage pre-built integrations with bi-directional data synchronization so data is always up-to-date.

Infusing Inventory Data with Search

Enable streamlined data management, dynamic merchandising, and lightning-fast intelligent search results.