Use Cases
Kibo helps D2C organizations reduce the complexity of managing various sales channels across multiple platforms without compromising technical freedom.
With Kibo, D2C and hybrid businesses can break down the data silos across multiple technologies to:
D2C Subscriptions Use Case
The subscription experience goes far beyond the checkout.
See how Kibo Subscriptions Commerce can help you deliver seamless subscription experiences and drive customer loyalty. Unlike recurring billing platforms, Kibo Subscriptions Commerce allows businesses to fully control the end-to-end subscription buying journey.
Kibo is the only modular commerce platform supporting experiences that span Order Management, eCommerce, and Subscriptions making it easier to use data across systems to deliver complex customer experiences.
Build customer trust with a seamless view of inventory availability in real-time. Segment and allocate inventory to drive operational goals like inventory balance. Reduce cost of shipping or split order to meet demands with order routing and meet your goals with extensibility and custom data logic.
Manage end-to-end subscription commerce for digital and physical products and services with more flexibility than traditional recurring billing systems. Support multiple subscription types, billing plans, complex pricing, and discounts, and order visibility and control in a single platform.
Kibo eCommerce simplifies large catalogs, inventory visibility, hybrid business models, unique promotions and discounts requirements, and more. Build and scale your business with a platform that offers efficient workflows, instant usability, and rich customer experiences in a single UI.
Profitable Digital Transformations
Growing direct-to-consumer brands can adopt modern, modular commerce in less time with many options to control cost and mitigate risk with Kibo
Kibo OMS and eCommerce vs. Multi-Vendor Approach
Launch D2C for the first time, or systemically transform your business with a traditional implementation approach with any combination of Kibo eCommerce, order management, and subscriptions. Shared microservices across functions lowers time to market and implementation costs.
Re-platform to Kibo from Legacy or End-of-Life Systems
Replace a legacy or end-of-life Order Management or eCommerce solution without disruption to your ecosystem. Kibo solutions seamlessly integrate with home-grown and existing systems such as Enterprise Resource Systems (ERP) and PIM (Product Information Management).
Incrementally Modernize Your Brand
Kibo modular architecture allows organizations to start small and add functionality as the D2C business grows. Purchase and deploy as needed to reduce technical bloat or preserve resources. Unified administration of functions ensures teams won’t spend time learning a new UI as you add on.
Kibo powers Jelly Belly’s two Direct to Consumer websites and two B2B websites, along with several international content sites and web-based tools for partners, both domestic and international.
“Kibo has the API connectivity and flexibility so that my developers are free to build out the business logic that we need. Kibo provides 80% of what we need OOTB, and we can build the rest.
My advice for growing DTC brands is to make sure that the platform you choose is flexible enough to handle your business requirements now and in the future.”
-Brandon Finch, VP of Global eBusiness
Modular Omnichannel Solutions
Kibo simplifies the delivery of unified customer experiences that live at the intersection of multiple technologies without compromising technical freedom and flexibility. Kibo modular solutions are fully featured for instant usability with thoughtful workflows and processes for daily administration. Shared microservices across solutions and a unified data model greatly reduce the number of integrations needed and speed up time to market.
Brands and retailers can bring back-office inventory, orders and fulfillment data to customers in stores, in the field, online and in call centers while leveraging the same platform that manages and merchandizes the storefront for powerful, unified experiences.
Reduce the complexity of managing subscriptions and non-subscription digital commerce through a single platform that utilizes the same catalog, pricing, and promotions capabilities powering the storefront and with more flexibility than traditional recurring billing solutions.
Brands with subscriptions for physical goods have centralized control of subscription inventory, orders, and fulfillment in the same system where they manage non-subscription commerce and with more flexibility than traditional recurring billing solutions.
“When we began the search for a new platform, we needed to know that the growth that our direct-to-consumer brand is experiencing would be supported. Kibo had the perfect blend of a flexible front-end options, an intuitive and rich admin, tools our developers love, and an experienced and passionate team that is constantly working to ensure that we all grow together.”
Head of Direct-to-Consumer
“With other OMS vendors, you’re leveraging their professional services constantly if you need to truly customize. They may push out new capabilities on their side where people can make more changes through configuration, but we liked that Kibo was extensible where we could build the customizations ourselves. We felt we found a solution to last 5-10 years in Kibo.”
Director of Technology & Platform
What are retail leaders looking for in an order orchestration and fulfillment solution?
2023 Gartner® Magic Quadrant™ for Digital Commerce
Published annually, the Gartner Magic Quadrant report provides insights to help businesses evaluate transformative digital commerce platforms and make smart business decisions. In this year’s report, we were recognized as a Challenger for our Ability…
The Forrester Wave: Order Management Systems, Q2 2023
Kibo named as a Strong Performer in The Forrester Wave™: Order Management Systems, Q2 2023 With order management becoming an increasingly critical component of the customer experience, it’s never been more important to find a…
IDC Spotlight on Unified Commerce: An Innovative Alternative for Omni-Channel and Digital Commerce
Download this report from IDC to learn more about unified commerce as an alternative for omni-channel and digital commerce.
