Amplify your Commerce with Kibo in Nashville

With an ever-changing landscape of consumer demands, competition and new technology, you need to differentiate from your competitors. Kibo Summit 2018 will be packed with actionable strategies and tactics to help you take control of your omnichannel initiatives and amp up your market share.

Highlights include:

– Latest trends in eCommerce, personalization, fulfillment, and in-store strategies
– Learn about recent and upcoming product developments
– Visit with Kibo partners to learn how they can provide more value to your Kibo solutions
– Networking with other retailers and branded manufacturers in an engaging and energetic setting

Registration ​pricing ​is ​$695 ​per ​attendee.

Agenda

Pre-Conference Workshops (for existing customers only)

Noon – 1:30pm: Networking Lunch
1:30-4pm: Pre-Conference Product Workshops

Each product workshop will be hosted by the product manager and will offer a deep dive into product functionality, use cases, recent releases and upcoming roadmap. Attendees can interact with Kibo staff and other users of the product to learn and share best practices. The workshops will run in parallel and are included with the cost of registration.
– eCommerce
– Order Management
– Real-Time Individualization

Welcome Reception and Kick-Off (for all attendees)

6-8pm: Grand Ballroom at Loews Vanderbilt

Kibo Summit – Conference Day 1 (for all attendees)

8-9am: Networking Breakfast
9-12: Summit Welcome and Kick-off

– CEO Keynote
– Featured Keynote: Brendan Witcher, Vice President & Principal Analyst, Forrester Research, Inc.
– Industry Panel
– Product Roadmap Overview
12-1pm: Networking Lunch
1-1:45pm: Partner Presentations and Merchant Awards
2-4:45: Breakout sessions
(Breaks included)

6-10pm: Customer Appreciation Event (for all attendees)
Guests will be picked up at Loews Vanderbilt for a short 10-minute ride to the venue, making a swing through historic Music Row. Arriving at Honky Tonk Highway, our event will be hosted at Crazy Town where guests can enjoy refreshments, dinner and great music all in a casual and fun atmosphere. At the conclusion of the event, guests will be transported back to the hotel.


Breakout Session Topics

Below is a sample of topics that will be covered during the conference. A full session agenda will be released in April 2018 for registrants to select from to personalize their agenda.

Why Omnichannel Initiatives Fail and What You Can Do About It

Let’s face it, aligning organizational silos, disparate technologies and functional flows to deliver omnichannel programs is a tough project to deliver on time and with quality. Yet merchants who do this well show increased conversion rates, bigger basket size and enjoy the additional sales that come from driving shoppers to the store. In this session, Kibo will break down organizational and project implementation challenges that often lead to program rollout challenges and we will provide some best practices and approaches that have given our clients the best chances of success.

Practical Applications of AI in the Retail Sector

Artificial intelligence in retail is being applied in new ways across the entire customer journey—from assembly to post-sale customer service interactions. In this session we will discuss: (1) How AI applications are playing a role in automation or augmentation of the retail process. (2) How retailers are using these technologies to stay ahead of their competitors (3) What innovations are being pioneered as potential retail game-changers over the next decade

Are Retailers Providing the Experience Consumers Demand?

Another year, another 365 days of increasing consumer expectations around their buying experience. In this session, Kibo will share some of the insights gleaned from our customer surveys, mystery shopping studies and other programs we have run to keep our pulse on the increasingly demanding consumer. We will then discuss strategies and programs that can best accommodate changing consumer expectations to drive loyalty, sales and growth.

Innovating in a Search First World

With the use of voice search and VPAs (virtual personal assistants) expected to grow exponentially in the next year, first page rankings aren’t enough anymore. You can’t just be among the best, you have to be the one true result to survive. Arm yourself with the best tactics to take the top spot and keep it.

Turning Merchandising Metrics into Action

In this session, Kibo will discuss how we use data to automate merchandising decisions in order to serve up recommendations and site personalization most likely to engage shoppers as well as how we can import data from third party systems so that those experiences can capture your customers behavior and preferences across all channels. We will then discuss our strategy to serve that data to clients so that they can leverage that data in offline systems for better brand experiences across all channels.

B2B Commerce That Works

B2B commerce can transform the way a merchant interacts with customers and understands demand. While the benefits of automating a previously manual sales process can have direct impact on the bottom line, it also raises the bar on the criticality of a pixel perfect buying experience for this high AOV buying experience. In this session, Kibo will review the capabilities a merchant can leverage today to deliver world class B2B sales today and we will discuss our strategy for continued investment in this high value sales program.

Going Direct Isn’t Enough. You Can Offer Same Day Pick Up from Any Store!

In-store pick up programs are an incredibly powerful selling tool. They can drive more traffic to stores, increase overall size of the order and increase conversion by catering to the impatient shopper. Unfortunately, these offerings lose significant value and appeal to consumers if they must wait more than a day to pick up their product. Offering same day pick up has often seemed an insurmountable problem, requiring accurate real time inventory, tight integration between manufacturers and their retailers and strong inventory planning to ensure sufficient stock for regional demand. In this session Kibo will discuss tools, data and options available to both retailers and brands to bring down lead time in order to reach the ultimate goal of same day in store pick up.

Kibo Technical Roadmap

In this session, the Kibo development and architecture leaders will discuss their vision for Kibo’s technical foundation today and in the future and will address how Kibo plans to continue to innovate on the platform so that clients and partners can innovate in their offerings.

Getting The Most From Your Dealer Network

In this session for our order management manufacturing clients, we will be discussing the often overlooked tools and solutions Kibo makes available to maximize growth, profitability and utility of your dealer fulfillment network. Come ready to learn about Kibo’s dealer marketing and onboarding toolkit, the reports we can provide on the health and efficacy of your dealer programs and the tools your sales team can use to sell more product into your channel based on the demand data captured by Kibo. Come ready to discuss best practices and techniques used by our most innovative clients in to get the best leverage from their omnichannel programs.

Roundtable: Emerging Commerce Technology & Kibo Integrations

Gartner predicts that by 2020, the average site will integrate 15 different technologies. We think that is an underestimate! Site innovation often takes multiple technologies to deliver. Come to this roundtable discussion with Kibo and some of our technology partners to discuss innovative technologies that can be adopted on your platform to drive traffic, increase conversions and AOV by delighting consumers. This is a round table discussion so come ready to discuss your recent technology investments and bring questions for the community about what is working and what is not.

Roundtable: Customer Engagement Strategies and Best Practices

We live in an always-on world, and customers expect brands to anticipate and meet their needs in real time. For retailers, this means that the membrane between customer service and marketing is getting thinner and thinner. The customer experience is about so much more than just the path to purchase — it’s about feeling heard, getting answers to questions, having problems fixed, and feeling a connection to the brand. Join Kibo COO Dirk Wakeham and Sr. Product Manager Danielle Roberts in an exclusive round-table discussion to discuss how brands need to be thinking in terms of customer engagement to drive conversion and loyalty.

Roundtable: Kibo eCommerce User Experience

Meet with long-time Kibo eCommerce NG user Brandon Finch, Director of eBusiness at Jelly Belly. If you are planning a migration from ML to NG, you may have questions that can only be answered by another customer who has “been there and done that”. We want to give you an open forum to ask questions of Brandon, who has been using the NG platform for years. Learn more about the NG SaaS releases, how to leveraging the Kibo Marketplace, and game changing features.

Roundtable: Best Practices in Digital Marketing

Everyone wants to be on the winning team but it’s hard to win without the right strategy. Come to this roundtable discussion with your playbook open and see what to call and when, to guarantee victory and bring home the gold. From social to search, go-to plays and audibles, share and learn what it takes to make the right call, every time.

Kibo eCommerce Strategy & Direction

In this session Kibo will present its strategic vision for eCommerce and the roadmap for 2018 and beyond. This session is intended for current users and clients of eCommerce and will present recent releases, what’s in process and how these capabilities can be leveraged to get more from your current eCommerce investment.

Kibo Real-Time Individualization Strategy & Direction

The world of personalization is constantly evolving. The technology continues to advance, and marketers are finding new and interesting ways to provide unique experiences for their customers.

This year will be no exception. One-to-one personalization, machine learning and relationship-building continue to be the pillars of personalization. In this session we will discuss: (1) Features RTI delivered in 2017 and understand how to leverage those for your use cases (2) The RTI 2018 Roadmap and how it aligns to your business objectives (3) How to think through a holistic, omnichannel personalization strategy.

Kibo Order Management Strategy & Direction

Meeting the demands of today’s connected consumers means focusing on the three C’s: convenience, cost, and connection. Customers want more options, lower prices, and flexible fulfillment. Leading merchants know that going the extra mile in the last mile is key for delivering convenient, customer-driven fulfillment.

This session will cover: (1) features delivered in 2017 and how to leverage them in your organization (2) the 2018 OM Roadmap and how it aligns with your strategic priorities (3) how to deliver frictionless omnichannel experiences that drive growth.

Introduction to eCommerce NG

Most eCommerce platform buyers have a choice to make: select an easy to use, drag and drop templated system that can get you live quickly and cheaply but may not create the most differentiated site experience or extensible system that can build a pixel perfect representation of your brand, but at a cost. We believe that Kibo can offer the best of both worlds for clients who need to provide a sophisticated site without the cost. In this session you will learn about Kibo eCommerce NG, explore the product through a guided demonstration an discuss the practical application of the solution to deliver on commerce programs. This session is intended for audiences who are new to the Kibo eCommerce NG solution.

Introduction to Order Management

Traditional or ERP-based order management systems were designed for B2B fulfillment, delivering high quantity orders to commercial receivers. These models make modern omnichannel supply chains (those that involve drop ship, shipping from stores, in-store pickup, etc.) a challenge. Kibo delivers an order management solution that was built for omnichannel direct to consumer world. In this session, you will learn about Kibo Order Management, explore the product with a guided demonstration and discuss the practical application of the solution to deliver on omnichannel programs. This session is intended for audiences who are new to the Kibo Order Management solution.

Introduction to Real-Time Individualization (RTI)

eCommerce became possible in 1991 when the Internet was opened to commercial use, and, for a while, nothing changed. The Internet, it turns out, didn’t come with instructions.

But we have reached a turning point! Technology has finally developed to the point that merchants are able to listen to their customers, finding out their likes, dislikes, and serving them according to those wants and needs. Welcome to the exciting world of personalization. In this session you will: (1) Learn more about the Kibo Real-Time Individualization (RTI) Solution (2) Explore the product through a guided demo (3) Discuss the practical application of RTI to achieve your business objectives. This session is intended for audiences who are new to the Kibo RTI solution.

Kibo Summit – Conference Day 2 (for all attendees)

8-9am: Networking Breakfast
9-10am: Featured Keynote
    Steve Dennis, SageBerry Consulting: “A Really Bad Time To Be Boring: Reimagining Retail In The Age Of Amazon”
10:15-12pm: Breakout Sessions (Breaks included)
12-1pm: Networking Lunch
1-2:45pm: Breakout Sessions
(Breaks included)
3-4pm: Wrap-Up and 
Farewell Reception


Breakout Session Topics

Below is a sample of topics that will be covered during the conference. A full session agenda will be released in April 2018 for registrants to select from to personalize their agenda.

Why Omnichannel Initiatives Fail and What You Can Do About It

Let’s face it, aligning organizational silos, disparate technologies and functional flows to deliver omnichannel programs is a tough project to deliver on time and with quality. Yet merchants who do this well show increased conversion rates, bigger basket size and enjoy the additional sales that come from driving shoppers to the store. In this session, Kibo will break down organizational and project implementation challenges that often lead to program rollout challenges and we will provide some best practices and approaches that have given our clients the best chances of success.

Practical Applications of AI in the Retail Sector

Artificial intelligence in retail is being applied in new ways across the entire customer journey—from assembly to post-sale customer service interactions. In this session we will discuss: (1) How AI applications are playing a role in automation or augmentation of the retail process. (2) How retailers are using these technologies to stay ahead of their competitors (3) What innovations are being pioneered as potential retail game-changers over the next decade

Are Retailers Providing the Experience Consumers Demand?

Another year, another 365 days of increasing consumer expectations around their buying experience. In this session, Kibo will share some of the insights gleaned from our customer surveys, mystery shopping studies and other programs we have run to keep our pulse on the increasingly demanding consumer. We will then discuss strategies and programs that can best accommodate changing consumer expectations to drive loyalty, sales and growth.

Innovating in a Search First World

With the use of voice search and VPAs (virtual personal assistants) expected to grow exponentially in the next year, first page rankings aren’t enough anymore. You can’t just be among the best, you have to be the one true result to survive. Arm yourself with the best tactics to take the top spot and keep it.

Turning Merchandising Metrics into Action

In this session, Kibo will discuss how we use data to automate merchandising decisions in order to serve up recommendations and site personalization most likely to engage shoppers as well as how we can import data from third party systems so that those experiences can capture your customers behavior and preferences across all channels. We will then discuss our strategy to serve that data to clients so that they can leverage that data in offline systems for better brand experiences across all channels.

B2B Commerce That Works

B2B commerce can transform the way a merchant interacts with customers and understands demand. While the benefits of automating a previously manual sales process can have direct impact on the bottom line, it also raises the bar on the criticality of a pixel perfect buying experience for this high AOV buying experience. In this session, Kibo will review the capabilities a merchant can leverage today to deliver world class B2B sales today and we will discuss our strategy for continued investment in this high value sales program.

Going Direct Isn’t Enough. You Can Offer Same Day Pick Up from Any Store!

In-store pick up programs are an incredibly powerful selling tool. They can drive more traffic to stores, increase overall size of the order and increase conversion by catering to the impatient shopper. Unfortunately, these offerings lose significant value and appeal to consumers if they must wait more than a day to pick up their product. Offering same day pick up has often seemed an insurmountable problem, requiring accurate real time inventory, tight integration between manufacturers and their retailers and strong inventory planning to ensure sufficient stock for regional demand. In this session Kibo will discuss tools, data and options available to both retailers and brands to bring down lead time in order to reach the ultimate goal of same day in store pick up.

Kibo Technical Roadmap

In this session, the Kibo development and architecture leaders will discuss their vision for Kibo’s technical foundation today and in the future and will address how Kibo plans to continue to innovate on the platform so that clients and partners can innovate in their offerings.

Getting The Most From Your Dealer Network

In this session for our order management manufacturing clients, we will be discussing the often overlooked tools and solutions Kibo makes available to maximize growth, profitability and utility of your dealer fulfillment network. Come ready to learn about Kibo’s dealer marketing and onboarding toolkit, the reports we can provide on the health and efficacy of your dealer programs and the tools your sales team can use to sell more product into your channel based on the demand data captured by Kibo. Come ready to discuss best practices and techniques used by our most innovative clients in to get the best leverage from their omnichannel programs.

Roundtable: Emerging Commerce Technology & Kibo Integrations

Gartner predicts that by 2020, the average site will integrate 15 different technologies. We think that is an underestimate! Site innovation often takes multiple technologies to deliver. Come to this roundtable discussion with Kibo and some of our technology partners to discuss innovative technologies that can be adopted on your platform to drive traffic, increase conversions and AOV by delighting consumers. This is a round table discussion so come ready to discuss your recent technology investments and bring questions for the community about what is working and what is not.

Roundtable: Customer Engagement Strategies and Best Practices

We live in an always-on world, and customers expect brands to anticipate and meet their needs in real time. For retailers, this means that the membrane between customer service and marketing is getting thinner and thinner. The customer experience is about so much more than just the path to purchase — it’s about feeling heard, getting answers to questions, having problems fixed, and feeling a connection to the brand. Join Kibo COO Dirk Wakeham and Sr. Product Manager Danielle Roberts in an exclusive round-table discussion to discuss how brands need to be thinking in terms of customer engagement to drive conversion and loyalty.

Roundtable: Kibo eCommerce User Experience

Meet with long-time Kibo eCommerce NG user Brandon Finch, Director of eBusiness at Jelly Belly. If you are planning a migration from ML to NG, you may have questions that can only be answered by another customer who has “been there and done that”. We want to give you an open forum to ask questions of Brandon, who has been using the NG platform for years. Learn more about the NG SaaS releases, how to leveraging the Kibo Marketplace, and game changing features.

Roundtable: Best Practices in Digital Marketing

Everyone wants to be on the winning team but it’s hard to win without the right strategy. Come to this roundtable discussion with your playbook open and see what to call and when, to guarantee victory and bring home the gold. From social to search, go-to plays and audibles, share and learn what it takes to make the right call, every time.

Kibo eCommerce Strategy & Direction

In this session Kibo will present its strategic vision for eCommerce and the roadmap for 2018 and beyond. This session is intended for current users and clients of eCommerce and will present recent releases, what’s in process and how these capabilities can be leveraged to get more from your current eCommerce investment.

Kibo Real-Time Individualization Strategy & Direction

The world of personalization is constantly evolving. The technology continues to advance, and marketers are finding new and interesting ways to provide unique experiences for their customers.

This year will be no exception. One-to-one personalization, machine learning and relationship-building continue to be the pillars of personalization. In this session we will discuss: (1) Features RTI delivered in 2017 and understand how to leverage those for your use cases (2) The RTI 2018 Roadmap and how it aligns to your business objectives (3) How to think through a holistic, omnichannel personalization strategy.

Kibo Order Management Strategy & Direction

Meeting the demands of today’s connected consumers means focusing on the three C’s: convenience, cost, and connection. Customers want more options, lower prices, and flexible fulfillment. Leading merchants know that going the extra mile in the last mile is key for delivering convenient, customer-driven fulfillment.

This session will cover: (1) features delivered in 2017 and how to leverage them in your organization (2) the 2018 OM Roadmap and how it aligns with your strategic priorities (3) how to deliver frictionless omnichannel experiences that drive growth.

Introduction to eCommerce NG

Most eCommerce platform buyers have a choice to make: select an easy to use, drag and drop templated system that can get you live quickly and cheaply but may not create the most differentiated site experience or extensible system that can build a pixel perfect representation of your brand, but at a cost. We believe that Kibo can offer the best of both worlds for clients who need to provide a sophisticated site without the cost. In this session you will learn about Kibo eCommerce NG, explore the product through a guided demonstration an discuss the practical application of the solution to deliver on commerce programs. This session is intended for audiences who are new to the Kibo eCommerce NG solution.

Introduction to Order Management

Traditional or ERP-based order management systems were designed for B2B fulfillment, delivering high quantity orders to commercial receivers. These models make modern omnichannel supply chains (those that involve drop ship, shipping from stores, in-store pickup, etc.) a challenge. Kibo delivers an order management solution that was built for omnichannel direct to consumer world. In this session, you will learn about Kibo Order Management, explore the product with a guided demonstration and discuss the practical application of the solution to deliver on omnichannel programs. This session is intended for audiences who are new to the Kibo Order Management solution.

Introduction to Real-Time Individualization (RTI)

eCommerce became possible in 1991 when the Internet was opened to commercial use, and, for a while, nothing changed. The Internet, it turns out, didn’t come with instructions.

But we have reached a turning point! Technology has finally developed to the point that merchants are able to listen to their customers, finding out their likes, dislikes, and serving them according to those wants and needs. Welcome to the exciting world of personalization. In this session you will: (1) Learn more about the Kibo Real-Time Individualization (RTI) Solution (2) Explore the product through a guided demo (3) Discuss the practical application of RTI to achieve your business objectives. This session is intended for audiences who are new to the Kibo RTI solution.

Brendan Witcher

Vice President, Principal Analyst

Forrester Research, Inc.

Featured Keynote – Day 1

Disrupting Commerce: The Top 2018 Retail Trends That Will (Actually) Impact Your Business

May 16 at 9:30am

In a world where customers hyper-adopt (and hyper-abandon) brands at the drop of a hat, the key to successful retailing in 2018 is obsessing about your customer’s experience. What’s the catch? Retailers and branded manufacturers have too often pursued this goal by chasing the latest “shiny object” or tackling “low hanging fruit”, but avoided the discipline and heavy lifting of creating truly personalized connected commerce within the customer journey, using data to drive business decisions, and capitalizing on digital, automated tools to deliver perceivable customer value and operational excellence. As these become more critical in 2018, missing the mark can lead to a retailer or brand being disrupted out of business. Guest speaker and Forrester Vice President and Principal Analyst, Brendan Witcher, will explore why retailers today must work through these thorny fundamentals, what are the top trends in retail that are resetting customer expectations across the path to purchase, and why the prerequisite in 2018 for becoming customer-obsessed requires a culture and organization that is data-led.

Brendan is a leading expert on eCommerce business, consumer behavior, and technology trends in the digital engagement space. He is also a noted authority on technology developments that affect both online and offline commerce industries, as well as vendors that help facilitate delivery of today’s leading strategies and tactics in digital excellence.

In his research, Brendan covers such consumer-oriented topics as eCommerce trends, customer experience best practices, and personalization capabilities within verticals that include retail, CPGs, B2B, financial services, media, entertainment, hospitality, and the public sector. In addition to keynoting at global industry events and advising executive teams on digital strategy, Brendan is routinely sought after for comments and insights by industry media such as CNBC, PBS, The Economist, Time, The Wall Street Journal, USA Today, and Internet Retailer Magazine.

Before joining Forrester, Brendan amassed 25 years of experience in both hospitality and multichannel retail, holding multiple leadership positions for retailers like Guitar Center and Harry & David with roles in strategic planning, eCommerce operations, and digital marketing.

Steve Dennis
President, SageBerry Consulting/Forbes Contributor

Featured Keynote – Day 2

A Really Bad Time To Be Boring: “Reimagining Retail In The Age Of Amazon.

May 17 at 9:00am

Retail is being disrupted at an increasingly faster rate. Yet the notion of a “retail apocalypse” or that eCommerce is eating the world is flat out wrong. Physical retail isn’t dead. Boring retail is. And the lines between shopping online and in brick & mortar stores are evaporating. In this keynote, retail innovation consultant, top industry influencer and Forbes contributor Steve Dennis will dissect what’s really driving retail’s future and present a 7 step framework to becoming more relevant and remarkable in the age of Amazon and digital disruption.

Steve Dennis is a strategic advisor, speaker and writer on retail innovation, digital disruption and the future of shopping. As President of SageBerry Consulting he works with retail, luxury and social impact brands to create compelling growth strategies. As a speaker, he has delivered keynotes on five continents, sharing his perspective on what it takes to be truly remarkable in the age of Amazon. Steve is also a contributor for Forbes and has been named a top retail industry influencer by multiple groups.

Prior to founding SageBerry, Steve was the chief strategy officer and head of multichannel marketing for the Neiman Marcus Group. Earlier in his career he held senior leaderships roles at Sears.

Steve received a BA in Economics from Tufts University and an MBA from the Harvard Business School.

His forthcoming book is entitled A Really Bad Time To Be Boring: Re-Imagining Retail In The Age of Amazon.


Platinum Partners


Silver Partners


Bronze Partners

Loews Vanderbilt

2100 West End Ave., Nashville, TN 37203
615-320-1700

Located in Midtown, the Loews Vanderbilt is one mile from the famous Music Row and across the street from beautiful Vanderbilt University. The only AAA Four Diamond hotel in Tennessee for more than 30 years, this recently renovated and contemporary escape sits Center Stage in the heart of Music City and minutes from downtown attractions.

Kibo has secured a limited number of discounted hotel rooms at $234 (+tax) per night for summit attendees. Please make sure to book your hotel reservations as soon as possible to take advantage of this rate.

THINGS TO DO IN NASHVILLE

Welcome to “Music City”!

A visit to Nashville would be incomplete without taking advantage of the many music venues boasting a talent community unparalleled. This friendly and beautiful city on the Cumberland River has no shortage of things to do, eat, and see. Music Row, the Grand Ole Opry, Ryman Auditorium, Country Music Hall of Fame, Johnny Cash Museum, Honky Tonk Highway and more are all situated close to Kibo Summit headquarters in Midtown Nashville. For more information on Nashville and its many attractions, see visitmusiccity.com.

Nashville Events Calendar

Things to Do

Have questions? Contact us at summit@kibocommerce.com

Sample Nashville’s bustling music scene at one of its 32 Honky Tonks.
KBO_2@17Summit