Modules

KIBO Site Search for eCommerce

Simplify eCommerce site search using fast and relevant search results that drive conversions and customer loyalty.

man sitting with laptop and fulfillment concept behind him

Powerful Site Search For Fast, Relevant Results

A search experience that doesn’t meet customers’ expectations becomes a barrier between a site’s visitors and the products they want to buy.

Kibo Site Search enables organizations with large catalogs and siloed inventory or pricing data a way to structure their data, control site merchandising, and leverage deep learning to deliver relevant search results in milliseconds. Return relevant results, with accurate information and lightning-fast speed with Kibo.

two people sitting at a table, one holding a laptop and the other holding an ipad. Mobile online store concept behind them.
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search users are more likely to convert than non-search users

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of visitors go to a site’s search box immediately

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U.S. consumers abandoned a shopping session because they received irrelevant search results

Drive Conversions and Deliver Value

Kibo Site Search

Women on phone with online store concept behind her
  • Use faceted search to narrow options by suggesting categories like “items available in-stock at your location” and deliver natural experiences customers expect with NLP.
  • Give visitors a sense of community with your brand by delivering product results with accompanying assets like images, videos or reviews.
people building website part by part
  • Boost high-performing products or campaigns, bury irrelevant ones, and guide customers with redirects to key pages like “Shipping” or “Top 10.”
  • Highlight new or popular items, and use product attributes like conversion rates or revenue to drive performance and maximize profits.
man working on laptop, implementation concept behind him
  • Build headless storefronts without disruption to search functionality and quickly compose your ideal stack with Kibo pre-built integrations to leading mar-tech vendors.
  • Easily enable merchandisers to access search relevant back-office data such as inventory information without risk to site performance and API call times.

Use Case

Better Together: Search & Inventory

Nothing more frustrating for a shopper than spending time searching for the perfect product only to find out it’s out-of-stock at checkout.

With Kibo, inventory data and search operate in unison, so shoppers only see items that are in-stock and purchasable. See how retailers like ACE Hardware are using Kibo to deliver effective search experiences and boost product discovery.

Leading B2B and B2C Brands Rely on Kibo Site Search

Guide visitors to boost performance

Searchandising for Merchandisers

  • Easily boost your own brand, or products with a higher rating; use global boosts to show better products
  • Bury campaigns not relevant to shopper’s location or boost specific products in a campaign like those with the highest profit margin

Boost and Bury Products and Campaigns

Foundational package with inventory, order, fulfillment, carrier integration, payments, and CSR capabilities.

Guide Customers With Redirects

  • Redirect common search terms such as “Shipping” or “Returns” to help visitors quickly find answers or get support
  • Merchandise category pages and redirect searches to those pages, such as creating a custom landing page or category page for “Top 10” term

Drive Product Performance

  • Pin category searches to highlight new items or persuade visitors of its perceived popularity
  • Create product attributes in your product catalog for conversion rate, total sales, trailing 30-day revenue, top seller, or margin

Speed, relevancy, accuracy

Turn Search Into Your Differentiator

Fine tune relevancy and provide visitors with predictive, type-ahead search that evolves with the constantly changing buyer.

Kibo makes it easy for merchandizers and marketers to keep visitors on their site and in their carts without relying on IT.

Increase Scale and Speed

  • Deliver lightning-fast relevancy at scale with neural text classification, named entry recognition and semantic search
  • Increase performance and reduce customer frustration in common searches such as question answering

Automate Suggestions

  • Consider synonyms for commonly misspelled words and automate or offer spell correction such as “did you mean?”
  • Suggest products as well as categories and provide images, pricing, and category details

Customize Relevancy

  • Customize relevance by increasing or decreasing index weightings for product short and long descriptions, product names, and product categories
  • Weight product fields against phrases to increase or decrease relevancy

Drive conversions and brand loyalty

Site Search For Any Business Type

When a site is easy to search, visitors are more likely to stay on the site, consume your content, make a purchase, and even become repeat buyers.

Omnichannel Retailers

  • Drive foot traffic with filtering by geographic proximity and in-store availability
  • Pin searches to persuade visitors of an item or category’s perceived popularity
  • Limit the visibility of products that are short in supply using boost and bury

B2B

  • Allow visitors to filter by product categories to quickly locate items relevant to their industry
  • Enable visitors to search by SKU variant level for fitment and related products
  • Return searches with more than products such as installation instructions or how to videos

D2C

  • Use search pinning to promote over-produced inventory or newly in-stock
  • Boost your brand’s community by returning results with testimonial videos
  • Use search data to gain a greater understanding of consumer intent

Deploy Quickly With Kibo Modules

Kibo’s modularly deployable solutions get you to market quicker with the flexibility to add-on Kibo or 3rd party solutions as business needs grow.

  • Instant usability with thoughtful workflows and processes for daily administration with microservices architecture to re-use and re-compose
  • Leverage Kibo’s rich extensibility to customize and full coverage APIs to integrate with existing systems
  • Interoperability with other solutions allows for ease of future added functionality with a unified data model and a single admin
 
a graphic showing KIBO's composable commerce capabilities using color

Build Better Commerce

Start With a Solid Foundation

solutions diagram

Kibo unifies what matters most to a digital organization, data and usability.

Kibo solutions maintain full functional independence while sharing a common set of core microservices, a unified data model and single user administration. This frees back-office data to be extended to customer-facing channels and allows Kibo to simplify how organizations deliver complex omnichannel experiences. Kibo’s unified data and UI lowers implementation time and cost, and improves operational efficiencies.

Learn More About Kibo’s Approach to Unified Commerce

composable commerce concept

Kibo is the only vendor who offers enterprise capabilities across Order Management, eCommerce, and Subscriptions in a composable platform.

We promise the simplicity and sophistication that traditional commerce suites are known for with modern architecture so you can only buy what you need, integrate with unique tech stacks, and customize without disrupting business or budget. Kibo solutions are designed to seamlessly operate together with future-proof freedom to avoid vendor lock-in.

See Why Industry Leaders Are Composing With Kibo

a graphic that shows KIBO's headless approach to composable commerce

Kibo extensibility is performance-oriented and built for long-term manageability.

Business users and developers retain total control of the platform without risk of breaking code. The core commerce services have 100% API coverage, and there is universal API coverage within the Admin UI itself. Extensions are completely monitored, scaled and hosted by Kibo at no cost and extensions are hosted in the same data center producing no latency between core platform and customizations.

Learn More About Kibo’s Technology

Rich Search Experiences Made Easy With Unified Data

Kibo is the only core commerce vendor with enterprise capabilities across Order Management, eCommerce, and Subscriptions within a single composable platform.

  • Kibo Search makes it easy to use data aggregated across systems due to a shared data model
  • Provide rich experiences like filtering products by what is currently available in the nearest store
  • Manage unique site search strategies across multiple websites from a single user interface and master catalog

Future-Proof Your Tech Stack With an Open Ecosystem

Kibo’s API-first microservices-based architecture is built for organizations that need powerful site search usability now without compromising their freedom to add mar-tech capabilities as they grow.

  • Leverage AWS’s Search Platform or Google’s Retail Search Platform beneath Kibo’s search merchandizing UI
  • Quickly integrate with leading personalization vendors and content management solutions with Kibo’s pre-built Integrations
  • Add to other Kibo solutions to your tech stack as needs arise with a low time to market and implementation cost.

Resources

Stay Ahead of What Comes Next

Learn Market Insights & Trends. Discover Kibo Technology and Best Practices.

Back to resources OMS Buyer’s Guide Part 2 Essential Order Management Capabilities for Growth & Agility Discover the critical order management capabilities that will empower your business to thrive. Is Your Order Management System Ready for Tomorrow’s Challenges? In today’s dynamic commerce landscape, a robust Order Management System (OMS) is no longer optional—it’s the backbone […]

Back to resources Unlock Seamless Omnichannel Success with the Right Order Management System OMS Buyer’s Guide Part 1: Strategies for Seamless Omnichannel Success What’s Inside This Guide? Our comprehensive, three-part OMS Buyer’s Guide simplifies the complexities of selecting the right order management solution. In Part 1, you’ll discover:  The Benefits of Omnichannel Order Management – […]

Explore key trends in B2B digital commerce, expert insights for technology buyers, and Kibo’s strengths as a Major Player in the 2023–2024 Vendor Assessment.

Back to resources On-Demand Webinar 5 Ways to Reduce B2B Commerce Complexity Join us for a 25-minute on-demand webinar featuring insights from Madhu Madhavan, VP of Professional Services at Kibo, and Braxton Stuart, EVP of Technology at Smith Commerce. In this session, they will explore 5 strategies to help distributors reduce Total Cost of Ownership […]

Kibo is named a Leader in The Forrester Wave™: Order Management Systems, Q1 2025.
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