Store operations teams need commerce solutions that can serve as the backbone of their retail operation and help them fulfill orders from the location that best suits their needs.
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We partner with store operations teams to reimagine fulfillment, automate workflows, improve delivery processes, and provide customers and store associates with real-time visibility into inventory and processes.
With brands and retailers operating new sales channels from online sites to pop-up stores, the pressure is rising to avoid overstock items and minimize returns. Real-time visibility into inventory is crucial – customers expect to know ahead of time what’s in stock in a store before they visit.
We’ve developed an advanced order routing engine, that supports all your unique delivery requirements while providing intuitive user interfaces that are easy to onboard. Our solution lets operations and supply chain professionals easily group and prioritize their fulfillment locations to ensure the most efficient fulfillment possible.
Robots, AI, machine learning, IoT – this is the new normal. Integrating these tools into your distributed order management solution and eCommerce platform increases your agility and streamlines your workload.
Boscov’s has seen a 40% in-store upsell rate on BOPIS purchases with Kibo Order Management.
“Because of the time it takes to ship items purchased in our online store, we effectively have to stop taking holiday orders a week before Christmas. That’s why our BOPIS program is an integral part of last-minute holiday shopping. People can now make online purchases until the very last minute.”
Digital Commerce is the New NormalBranded manufacturers are increasingly selling direct-to-consumer. Retailers are seeking ways to more effectively manage and deliver their online inventory. Similarly, B2B suppliers are moving sales online, which requires operations professionals to respond with new fulfillment options that maintain margins while delivering on customer expectations.
Kibo Order Management software, part of the Unified Commerce Cloud platform, gives retailers and brands the ability to leverage all their available inventory, whether in warehouses or distribution centers, on marketplaces, or in retail locations. Once in place, Kibo OMS makes it easy to fulfill, providing plenty of options to help you streamline and automate processes.
Making it Easier to Help CustomersStore associates form the true face of retail. When they are well trained and well equipped, they are your greatest force for customer delight.
Kibo provides easy-to-use interfaces designed for sales associates, fulfillment teams, and customer care representatives – along with mPOS – to help them provide better service across every channel. Empowre your employees to access and manage product info, inventory, and customer orders from mobile devices from anywhere.
Retailers Need to Consider the Needs of Younger CustomersMillennials and Gen Z may not have the most spending power now, but they will be the drivers of tomorrow’s economy. Retailers should adapt strategies to build brand equity with this cohort early. For example, younger customers are more likely to take advantage of BOPIS programs in order to save on shipping costs.
The Kibo unified commerce platform lets you provide flexible fulfillment options that younger customers demand, like BOPIS, while giving your in-store associates the tools to upsell these customers once they’ve entered your store.
Fill out the form and connect with one of our specialists to see how Kibo can help you take your digital sales to the next level.
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