COMMERCE SOLUTIONS Seamless, Personalized Customer Experiences

Provide your eCommerce teams with a fully-integrated cloud commerce platform that inspires brand loyalty at every step of the customer journey.

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Meeting Shopper Expectations Deliver the Best Retail Experiences

Brand loyalty is paramount to the success of your retail organization. Your customer experience team needs a single, unified view of your customer, so that every touch point can be designed with the customer in mind.

By the Numbers Retail Customer Experience

%
Shoppers willing to try a new brand during the holidays
%+
Average turnover rate for retail
%
Retailers cited “targeting and personalization” among top three tactical priorities

The Facts about Seamless Retail Experiences Unified Data for a Unified Customer Experience

Perhaps the largest hurdle retailers face when creating a seamless and personal customer experience is to bring together their customer data that’s become siloed across their legacy systems for years. To truly understand who your customers are, what they want, and how to best reach them, these data barriers must first be broken down.

The Kibo Unified Commerce Cloud platform is built to bridge the gaps in your legacy systems and bring together all your data. Built on an API-first, microservices architecture and with personalization at its core, our platform allows your teams to orchestrate the customer journey – in-store, online, on social media, and more.

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The Facts about Seamless Retail Experiences Bridging the Mobile Gap

Smartphones are now the primary point of contact between customers and brands, but most mobile shopping experiences fail to delight customers. While 60% of merchants believe their mobile sites are up to par, only 22% of shoppers do – signaling that significant investment is still needed.

Kibo eCommerce is built mobile-first, with fully responsive mobile commerce sites that are visually and functionally consistent with traditional desktop experiences, resulting in higher engagement and conversion.

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the facts about seamless retail experiences Spot-On Relevant Experiences and Offers

Shoppers react to offers and promotions that speak to them. They expect sellers to deliver relevant experiences that take into account their purchase histories. Retail CX teams need to incorporate personalization across touch points to offer a holistic experience that matches shoppers’ preferences.

Certona Personalization, part of the Unified Cloud Commerce platform, harnesses patented AI-powered technology to create impactful one-to-one interactions with your customers across the entire customer journey, whether online or in store. Personalized shopping experiences are proven to lift engagement, drive conversions, and increase order volume.
 

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Kibo is Trusted by the Best in the Business

Sun & Ski Sports has seen a 32% increase in online holiday revenue year over year.

“With Kibo eCommerce and Personalization, we have improved our customer shopping experiences on sunandski.com [leading to] double-digit growth two years in a row.”

Jennifer Skeen


Senior Director of eCommerce Merchandising
Sun & Ski Sports