The Case of the Missing Omnichannel Strategy

A selection from The State of Omnichannel: A Mystery Shopping Study

Omnichannel is the goal, but where do retailers stand? As the industry starts to focus more on how omnichannel technology influences the customer experience, it’s become important to see how far retailers have come, and where they currently stand.

View this infographic to explore what you might be missing from your current omnichannel strategy in regards to:

  • Fulfillment and Inventory
  • Personalization
  • Price Consistancy
  • In-Store Signage


KBO_2@17The State of Omnichannel Infographic