Talking Shop: A Commerce Video Series from Kibo
Welcome to Talking Shop from Kibo. In this weekly video series, we’ll be talking to various experts across our industry about all things commerce related, including current trends, technology, and important insights into creating engaging shopping experiences to keep customers happy.
Episode 27
What pain points are retailers facing as we head into the busy shopping season?
Brian Kilcourse and Steve Rowen, both managing partners of RSR Research (Retail Systems Research), discuss some of the pain points retailers are still facing as we head into the second half of 2023 and how they can overcome them.
Episode 26
Best Practices For Rolling Out an eCommerce Channel to B2B Customers
When rolling out a B2B eCommerce channel, you not only have to train your organization but also your existing customers. B2B expert Anubhav Raina, President & CEO at Trika Technologies, and our very own Alexis Hail, discuss best practices for rolling out a B2B eCommerce channel to existing customers in this episode of Talking Shop. The episode highlights key points around starting with an MVP, choosing the right target audience, gathering feedback, and more!
Episode 25
Shifting away from ERPs + preparing the organization for digital transformation
How are B2B companies strategically transitioning away from ERPs and preparing their organizations for the future? B2B expert Anubhav Raina, President & CEO at Trika Technologies, and our very own Alexis Hail, delve into this important topic on the latest episode of Talking Shop. The episode highlights key points around organizational alignment, understanding existing business processes, performing a gap analysis, and more!
Episode 24
How ERPs Fit Into a Modern B2B Commerce Architecture
In this episode of Talking Shop, Anubhav Raina, President & CEO at Trika Technologies, answers two burning questions: 1. How do ERPs fit into a modern B2B commerce architecture? 2. How should B2B businesses be using ERPs versus order management systems?
Episode 23
Why Empathy Needs a Role in B2B Online Transactions
In this episode, we dive into how empathy and thoughtful design can help create a B2B ecommerce site that meets buyer expectations and delivers frictionless B2C-like experiences. Featuring Anubhav Raina, President & CEO at Trika Technologies, and Kibo’s very own Alexis Hail, this episode is a must-watch for anyone looking to design a B2B online experience that can support big and small ticket items.
Episode 22
The Role of ERPs in B2B Digital Commerce
Are ERPs dying, or is their role simply changing in the current B2B digital commerce landscape? In this episode of Talking Shop Rajib Das, CEO and founder of Ignitiv, answers this question. Rajib discusses how he sees leading B2B companies using ERPs and where it makes sense for the ERP to take a back seat.
Episode 21
How B2B Companies Approach Headless and Composable Solutions With the ERP in Mind
Rajib Das, founder and CEO of Ignitiv, and Alexis Hail, Sr. Dir. of Product & Content Marketing at Kibo, discuss how B2B companies are moving away from their homegrown platforms and approaching headless and composable solutions while keeping their ERP systems top of mind.
Episode 20
7 B2B Commerce Complexities That Drive eCommerce Platform Selection
Rajib Das, CEO and Founder at Ignitiv, and Alexis Hail, Sr. Dir. of Product and Content Marketing at Kibo, discuss seven B2B commerce complexities that guide a B2B company to select an ecommerce platform that meets their unique business needs.
Episode 19
How the B2B sales role is evolving in a digital-first world
Rajib Das, CEO and Founder at Ignitiv, and Alexis Hail, Sr. Dir. of Product and Content Marketing at Kibo, discuss how the B2B sales role is evolving as more buyers use digital channels to research, compare, and often purchase products or services.
Episode 18
Which should a B2B company implement first: The eCommerce platform or order management system?
Rajib Das, CEO and Founder at Ignitiv, explains why it’s best practice to implement the order management system and eCommerce platform at the same time. If that’s not an option, he recommends which system should be implemented first and why.
Episode 17
Bringing the Supply Chain Into the Customer Experience
Rajib Das, Founder & CEO at Ignitiv, discusses how B2B companies are bringing the supply chain into the customer experience once they start selling online.
Episode 16
B2B Buying Experience: Going Beyond the Order Page
Rajib Das, Founder & CEO at Ignitiv, discusses how B2B companies need to rethink the B2B buying journey well beyond the order page.
Episode 15
How to Differentiate Composable Commerce Solutions
Manish Hirapara, CEO at PeakActivity, walks through how to differentiate the composable commerce solutions on the market and how to find a partner that aligns with your company’s vision.
Episode 14
How to Rethink Talent With a Composable Commerce Strategy
When you make the switch to a composable commerce strategy, how does it affect your talent strategy? Manish Hirapara, CEO at PeakActivity, answers this question in the latest episode of Talking Shop.
Episode 13
What’s the investment of composable commerce?
Is composable commerce more expensive or less expensive than a legacy solution? Will you see a return quickly? Manish Hirapara, CEO at PeakActivity, answers these burning questions in the latest episode of Talking Shop – hosted by Kibo’s Alexis Hail.
Episode 12
Top Technical Benefits of Composable
From cloud-native to scaling on demand, there are several technical benefits of moving to a composable commerce strategy. Manish Hirapara, CEO at PeakActivity, outlines these benefits in the Talking Shop interview.
Episode 11
Using Composable Commerce to Gain a Competitive Advantage
Kibo’s Alexis Hail interviews PeakActivity’s CEO, Manish Hirapara, about composable commerce and how City Furniture is using this strategy to build better customer experiences and gain a competitive advantage.
Episode 10
Why Retailers are Considering a Composable Commerce Approach
PeakActivity CEO, Manish Hirapara, answers: 1. Is composable commerce a new concept or an old trend making a comeback? 2. What’s leading retailers away from monolithic systems and towards a composable strategy?
Episode 9
What to Prioritize When Building the B2B Digital Experience
Talking Shop host and Kibo’s Sr. Director of Product & Content Marketing, Alexis Hail, and Brian Beck, Managing Partner at Enceiba and author of the book Billion Dollar B2B Ecommerce, discuss how B2B companies can create B2C-like consumer experiences.
Episode 8
How Composability Fits Into B2B Commerce
Talking Shop host and Kibo’s Sr. Director of Product & Content Marketing, Alexis Hail, and Brian Beck, Managing Partner at Enceiba and author of the book Billion Dollar B2B Ecommerce, discuss how composable commerce can help B2B companies accelerate their digital initiatives and stand out amongst their competitors.
Episode 7
How to Get Executive Buy-In for B2B Digital Initiatives
Talking Shop host and Kibo’s Sr. Director of Product Marketing & Enablement, Alexis Hail, and Brian Beck, Managing Partner at Enceiba and author of the book Billion Dollar B2B Ecommerce, discuss how to get executive buy-in for B2B digital initiatives – especially as we head into a looming recession.
Episode 6
Is now the right time for B2B companies to prioritize digital commerce?
As we head into a looming recession, many B2B businesses find themselves at a crossroads. Do they pause spending on digital initiatives or double down? Talking Shop host and Kibo’s Sr. Director of Product Marketing & Enablement, Alexis Hail, interviews Brian Beck, Managing Partner at Enceiba and author of the book Billion Dollar B2B Ecommerce, to help B2B companies answer this question.
Kibo Resources
Recent Kibo Resources
Stay up to date on retail trends with the latest industry reports, analysis, and thought leadership from your partners at Kibo.
Guide to Building a Tech Stack for B2B Omnichannel Buyer Journeys
Learn how to navigate the complexities of selecting the perfect blend of technologies—eCommerce, order management, and subscriptions—for customer-centric B2B omnichannel commerce.
Podcast: Overcoming the Complexities of Composable Commerce
Kibo CEO, Ram Venkataraman, and MACH Alliance Board Member, Jon Panella, sit down and discuss the overcoming the common challenges of composable commerce.
10 Signs Your B2B Company Needs an Order Management System Instead of an ERP
Is it time to implement an OMS, either alongside or instead of an ERP? B2B experts share the telltale signs.
Podcast: Exploring Composable Commerce with Kibo’s CEO
How is Composable Commerce Transforming the Digital Landscape? In one of the most recent episodes of the Digital Supply Chain podcast, the host had the pleasure of speaking with Ram Venkataraman, the CEO of Kibo.…
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