Six Critical Factors Omnichannel Success

Six Critical Factors for Omnichannel Success

Leading retail brands share direct insights on the future of customer relationships

Online is providing a frictionless experience, which challenges retailers to provide the same experience in-store. But as online retailers are reducing the number of hurdles for consumers when buying on the internet, retailers must align those experiences with physical stores as well.

Retailers face a profound challenge—transforming both how they engage with customers and how they create a new type of relationship, one where retailers play the role of a loyal partner. Experts from Foot Locker, Chili’s, BMW, Verizon, DSW, and Microsoft will explore six critical factors in which retailers must address for true omnichannel success.

Angela Fausone6 Critical Factors for Omnichannel Success