The KIBO B2B Buyer Portal: A Unified Hub for Self-Service & Assisted Selling

Transcript

We believe the most successful modern b to b commerce organizations empower buyers to move seamlessly between self-service and seller assisted experiences.

Today’s B2B buyers expect the autonomy to research, configure, and transact on their own terms, while also demanding expert support for complex purchases, negotiation, and approvals.

The future is hybrid persistent digital engagement that combines the efficiency of self-service with the expertise of human assisted selling.

KIBO enables B2B leaders to realize these outcomes today By unifying persistent digital sales rooms, robust approval workflows, and real time seller collaboration, KIBO empowers both buyers and sellers to engage on their terms, driving speed, transparency, and measurable business impact.

Let’s see how KIBO brings this vision to life, delivering the hybrid, outcome driven B2B commerce experience that Gartner identifies as the benchmark for the industry. KIBO’s B2B Buyer Portal acts as a persistent digital sales room, purpose built for high consideration b to b deals involving multiple stakeholders.

Here, I’m logged in as a sales associate, managing a key account. From the account dashboard, I can launch a new engagement for any buyer, instantly creating a secure, branded portal tailored to that opportunity.

Within this portal, all relevant content is centralized: quotes and pre orders, contracts and product documentation, curated product lists, order history and negotiation threads.

Let’s walk through a typical engagement.

As a seller, I can create a quote on behalf of the buyer, leveraging their negotiated pricing and contract terms.

Before the quote is finalized, KIBO’s business process workflow engine can require manager approval, ensuring compliance with internal controls.

This approval process is fully configurable by business users, not just IT.

Once a quote is approved by the seller, it’s shared with the buyer in the portal. Buyers can have multiple roles within multiple accounts, meaning they can purchase for either different departments within an organization or have roles with different companies.

The buyer chooses the account upon login.

Once logged in, buyers can review, comment, or request changes to quotes in real time. Sellers and buyers can negotiate terms directly within the portal with a full audit trail of all interactions.

When the buyer is ready, they can accept the quote and convert it directly to an order. No manual reentry required. This native quote to order flow ensures accuracy and accelerates fulfillment with both parties able to track status and updates in the sales room.

If the buyer frequently reorders the same items or needs help with seasonal assortments, curated product lists can be created on their behalf. For example, I’ve built a spring has sprung promo essentials list with selected SKUs based on their purchase history and contract pricing.

Once saved, the list is available directly in the portal where the buyer can review, edit, or add the entire list to their cart with a single click, streamlining repeat purchases and new campaigns.

The seller also has the ability to create an order from a list on the buyer’s account page.

A key differentiator is KIBO’s cart takeover capability, which delivers true co browsing as defined by Gartner.

When a buyer needs assistance, a seller can join their session, view the buyer’s cart in real time, and collaboratively add or adjust products or resolve issues on the spot. This ensures buyers receive expert support exactly when they need it, streamlining complex orders and accelerating deal closure.

Exclusive price lists can be assigned at the user or account level, supporting highly tailored pricing strategies for strategic customers or segments.

KIBO’s business user empowered controls allow for rapid configuration of approval workflows, purchase limits, and account specific pricing, enabling organizations to adapt quickly to changing business needs and maintain financial oversight.

In summary, KIBO’s B2B Buyer Portal empowers sellers and buyers to collaborate seamlessly, combining digital efficiency with human expertise.

This persistent, guided, and data driven approach delivers agility, transparency, and measurable business impact for b to b leaders, as demonstrated by Nivell.