The Forrester Wave™: Experience Optimization Platforms, Q4 2020

Kibo Named a Strong Performer in Experience Optimization Report by Forrester Research

Consumers continue to adopt new devices to engage with their favorite brands. Recognizing the importance of these interactions eCommerce leaders are prioritizing initiatives to improve the connected customer experience.

In The Forrester Wave™: Experience Optimization Platforms, Q4 2020, Kibo is recognized as a Strong Performer and cited for having strong capabilities for e-commerce, as well as its vision for enabling commerce professionals to design and launch hyperpersonalized experiences.

Read the report to learn:

  • Why Kibo was named a Strong Performer after being assessed across Forrester’s 22-criterion evaluation of experience optimization platform providers
  • How each provider measures up and helps customer insights (CI) professionals select the right one for their needs
  • What Forrester recommends to look for in an experience optimization platform provider

*The Forrester Wave™ is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave™ are trademarks of Forrester Research, Inc. The Forrester Wave™ is a graphical representation of Forrester’s call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave™. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change.

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