Whitepaper

Using Customer Experience Innovation To Rebuild Performance At Scale

customer experience innovation

How strong process discipline can ensure powerful insights and results

To help leaders responsible for growth, Kibo and Good Growth have pooled their customer experience expertise from working with global brands in sectors as diverse as consumer goods, retail, automotive, travel and hospitality, financial services and higher education to create this action guide to innovation that delivers positive returns.

In this guide, readers will find:

  • How to realize the full potential of ecommerce teams with the Good Growth E-Commerce Operating Model
  • 4 client case studies exemplifying high company growth
  • 5 actions for ecommerce leaders to take to lead their organizations in the current landscape

Through the use of this resource, organizations can support growth and drive customer experience innovation by committing to highly disciplined processes that keep customers front and center.

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