In-store pickup is rapidly growing in popularity with today’s consumer.

But how are retailers succeeding with this challenging omnichannel fulfillment offering? Kibo, Multichannel Merchant and the e-tailing group went undercover and mystery shopped 30 leading retailers to find out.

Whether you are embarking on your first in-store pickup initiative, or looking to improve your current buy online pickup in store process, use the information in this infographic to deliver the ultimate customer shopping experience.