Report

BRP Special Report: The Changing Customer Experience

This report is created in partnership with BRP Consulting and provides insights based on their 2019 Unified Commerce Study. Discover what customers expect from an ideal shopping experience and where retailers are falling short.

What you’ll find in this report:

  • The shifting expectations in today’s demanding customer
  • The role personalization plays in satisfying customer expectations
  • How retailers are meeting the need for greater customer insight

About BRP Consulting

BRP is an innovative retail management consulting firm dedicated to providing superior service and enduring value to our clients. BRP combines its consultants’ deep retail business knowledge and cross-functional capabilities to deliver superior design and implementation of strategy, technology, and process solutions. The firm’s unique combination of industry focus, knowledge-based approach, and rapid, end-to-end solution deployment helps clients to achieve their business potential.

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