Report

2020 Edition: Fulfillment Report

Key findings from the 2020 Edition Fulfillment Report

released in partnership with DigitalCommerce360, outlines findings and insight of the unexpected rise in e-commerce, and current pain points such as order processing and fulfillment. This report examines everything from shipping and returns to buy online pickup in-store, and puts the fulfillment strategies of top online retailers to the test with real-world orders of both delivery and curbside pickup.

Download the report to learn more about:

  • Analysis of how COVID-19 has impacted fulfillment
  • Results from a physical test on curbside pickup from 12 top retail chains
  • Interviews with top executives exploring curbside pickup, buy online pickup in-store, and ship-from-store services
  • Exclusive survey results and analysis on consumers’ shipping and return expectations

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