eCommerce Order Management System


eCommerce Order Management System

A modern, modular order management system built for companies that want to deliver complex customer experiences while maintaining operational efficiencies.

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Unlock Order Management Data to Deliver Rich Experiences

Kibo Order Management System breaks down the barrier between siloed order management data and your customers across channels.

Kibo is a versionless, composable order management system for high-volume retailers, manufacturers, distributors, and wholesalers who want to simplify the delivery of complex customer experiences, improve operational efficiencies, and minimize their cost to serve customers.

We are a franchise with 1100 stores across the country.

Because Kibo’s order management system is headless, we can make incremental changes to the fulfillment interface to all locations and say, ‘we’re going to make this improvement to how you can return a product.’ We are also able to make changes to the UI specific to individual stores which has been a big help.

Danny Valentino
Director of IT eCommerce Home Hardware
A diagram of the Kibo Order Management architecture, user interfaces, microservices, integrations, and technology platform

Own Your OMS Technology

A Composable Order Management Solution

  • Kibo order management system provides a unified view of all real-time data across locations, is microservices-based, cloud-native, composable, and highly extensible.
  • The Order Routing UI is an intelligent decision engine that sources inventory from the most optimal location based upon rules defined by the business. 
  • The Fulfiller UI facilitates the completing an order’s obligations, such as ship to home or product substitutions through workflows that can be customized.
  • The Call Center UI allows customer service reps to view, track, and manage customer orders, returns, modifications, and exceptions with rich permission settings.

Kibo is a big part of our success.

By opening up inventory from stores, they helped us generate an extra 25% in revenue. Those are sales that otherwise wouldn’t have been made because that inventory wouldn’t have been available to ecommerce customers.

Marco Nobert
VP of CRM, Digital Marketing, Ecommerce, Laura Canada

Increase in Revenue


Increase in Online Sales


Improvement in Shipment Fill Rate

Modular Order Management Capabilities

Incrementally implement modules to simplify any complexity.

Enable network-wide inventory visibility. Launch fulfillment programs like dropship or BOPIS. Fine-tune routing logic to balance customer demands with operational costs. Allocate future-stock and in-transit inventory when ready.

Image is of Kibo admin screen showing inventory visibility across locations in real time

View, Segment, and Allocate Network-Wide Inventory in Real-Time

  • Eliminate inventory data silos, identify slow-moving inventory, and avoid markdowns
  • Optimize stock levels and respond quickly to planned or unplanned spikes in demand with reserve allocation strategies
  • Allow sales and customer care reps to view and allocate in-transit or future available to promise inventory

Intelligently Source and Route Orders To Meet SLAS and Control Costs

  • Prioritize sourcing locations across multiple distribution centers, warehouses, and more based on custom variables
  • Automate sourcing and rules for order splitting into multiple shipments to reduce cost of split orders
  • Route orders to locations based on metrics like inventory turn & store location or create custom logic to optimize fulfillment cycles

Flexible and Customizable Fulfillment Options

  • Utilize out of the box fulfillment workflows or create your own, integrate with carriers, and improve fill rates or lower labor costs
  • Enable drop shipping, cross dock replenishment, retail fulfillment programs, and any channel returns or substitutions
  • Enable staff with wave-picking and pack and add-on white glove services like gift wrap with a few quick clicks

Customer Service and Care

  • Enable CSRs to view customer profiles, order, payment, and shipping details, and update account information without a CRM
  • Empower associates to lookup inventory, place or split orders, and manage returns or appeasements with ease
  • Govern the data visibility and actions available to specific users, and track credits or order modification history in a single dashboard
Image shows customer care screen in Kibo performing a manual discount on an existing order
Image is of Kibo admin showing a reporting and analytics screen of order data

Rich Reporting and Analytics

  • Seamlessly track and segment data points like revenue generation, inventory, orders, shipping costs, product performance, and more.
  • Set up real-time alerts to notify teams of set thresholds like stock statuses that would trigger a change in order routing rules.
  • Easily integrate with existing BI tools, ingest and export data, and customize, edit and save reports for quick retrieval

We have been very impressed with their insight and support of our customer-centric ecosystem approach from the beginning.

Kibo’s Order Management System provides the right fit for our business. With Kibo’s modern architecture and fast implementation time, we will deliver positive results in our distribution centers around the world, as well as in our own retail stores.

Kolja Ferda
Global Head of Digital Infrastructure and Technology ZWILLING

Stop Renting OMS Technology, Own It

Customize and Extend Without Relying on a Vendor

  • Use Order Routing Extensibility to create custom product, location, order and customer attributes
  • Build unlimited custom workflows to handle unique requirements such as oversized shipments or cold packing
  • Kibo is versionless, multi tenant SaaS with backwards compatibility, continuous upgrades, and flexible hosting and deployment models
  • Own and modify the underlying source code at a microservice level with universal API coverage

Learn More About Kibo Technology


Modular Omnichannel Solutions

Simplify the Delivery of Complex Commerce Experiences

Kibo simplifies the delivery of unified customer experiences across technologies.  Kibo modular solutions are fully featured for instant usability and shared microservices across solutions and a unified data model greatly reduce the number of integrations needed and speed up time to market.

Kibo Order Management AND Kibo eCommerce

Brands and retailers can bring back-office inventory, fulfillment, and order data to customers in-stores, in the field, online and through call centers while leveraging the same platform that manages and merchandizes the storefront simplifying the delivery of the most powerful omnichannel experiences.

Learn More about Kibo eCommerce Order Management

Kibo Subscription Commerce AND kibo Order Management

Brands with subscriptions for physical goods  have centralized control of subscription inventory, orders, and fulfillment in the same system where they manage non-subscription commerce and with more flexibility than traditional recurring billing solutions.

Explore Kibo Subscription Commerce


Lower implementation time versus a multi-vendor approach


Reduction of technical debt through consolidation


avg deployment cost savings versus multi-vendor approach


reduction in number of integrations across technologies

No Stores? No Problem

Kibo Order Management is designed to help any organization with multiple inventory nodes who has complex routing or fulfillment needs or a multi-channel strategy.

See What Kibo Can Do for Your Business


  • Reduce logistics costs and improves service levels with cross-dock replenishment
  • Optimize the order routing across dropship suppliers or internal warehouses to reduce costs
  • Enable field sales to view all inventory available, approve quotes, and place and modify orders


  • Track and manage inventory levels in real-time to avoid scenarios like stockouts
  • Create custom fulfillment workflows for subscriptions or VIP orders to drive brand loyalty
  • Optimize routing rules to balance customer expectations for free & fast delivery with shipping costs


Stay Ahead of What Comes Next

Understand the market. Simplify your commerce.

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