FUTURE-PROOF YOUR CX

1-to-1 Personalization

Make 1-to-1 personalization possible by pulling together personalization technologies and expertise from market leading platforms.

It is now possible to treat customer as individuals, at scale.

Utilize 1-to-1 Personalization to Get Ahead

  • Leverage AI To Maximize Performance

    Machine-driven experiences will always optimize toward your given goal, whether that’s increasing conversion, reducing bounce, or a custom metric.

  • Do More With Your Data

    Utilize powerful out-of-the-box targets alongside feeding in your valuable first or third party customer data to add another layer of intelligence.

  • Get Maximum ROI From Your Content

    Your content is valuable, so ensure that each creative asset is being shown to the right visitor at the most optimal time through 1-to-1 Personalization.

  • Gain Valuable Insights

    Explore what data points are key drivers in decision-making and use the insights for future iterations whilst developing a deeper understanding of your customer base.

  • Connect Easily With Open Architecture

    Kibo easily connects to your existing tech stack, allowing you to make your data and technology more valuable the the use of our extensive integrations and APIs.

  • Deliver Cross-Channel Consistency

    Leverage AI to push decisions to your other channels allowing for relevant, cross-channel consistency no matter the touchpoint, whether it’s in-app or in-store.

““[Kibo Personalization] helped us realize revenue we otherwise could not have captured. In approximately 4 months we saw an increase of nearly $6.9M in revenue as a direct result of [Kibo]’s machine learning capabilities.” ”
— Matthew Vermilyer, Program Manager, Personalization, Office Depot

1-to-1 Personalization

Deliver Unique Experiences At Scale

Lean on the power of AI to deliver highly personalized experiences to your customers. From homepage hero to in-store kiosk, set a goal like increasing conversion rate, reducing bounce rate, or improving engagement and let the machine decide which experience should be delivered to each visitor.

You can feed in your own first or third-party data alongside Kibo’s rich, out-of-the-box behavioral data to create hyper-relevant experiences for customers. It’s no black-box either, in-depth analytics show which data points are influencing the engine’s decisions so you can iterate, ideate, and develop stronger understandings of your customers.

1-to-1 Personalization

OMNICHANNEL REACH

Push experiences across all of your channels. We mean everywhere—Kibo’s Engine API allows you to test, personalize, or recommend products in-store, online, via email, in the call center and on mobile applications. Leverage data coordinated across touch points to create experiences that deliver a consistent brand experience.

GIVING YOU THE TOOLS TO DELIVER 1-TO-1

Dynamic Testing

Dynamic Tests analyze experience results in real time and automatically allocate more traffic to the winner so you can make changes with less risk using automation to adjust variant distribution and downplay low performers.

Audience Discovery

Automatically groups shoppers based on their behavior, size of segment, or revenue potential, allowing you to then create experiences directly targeted at your newly discovered segments.

Experience Insights

A number of powerful analytics and reporting features not only allow you to dig into the performance of experiences, but also see what data-points have impacted the machine’s decisions.

Adaptive Recommendations

Our product recommendation algorithms know what to serve each individual shopper to maximize brand value, while still allowing the control of an unlimited number of business guardrails that you define.

Segment, Target, And Test

Experiment across any of your properties with A/B or multivariate tests. Create targets and easily deliver relevant experiences to each segment using custom, or out-of-the-box targets.

AdLink

Pull in data from your paid media platform to bridge the gap between pre- and post-click experiences to personalize the end-to-end journey and boost conversions from paid media.

1-to-1 Personalization

BUILT FOR MARKETERS, ARCHITECTED FOR DEVELOPERS

Kibo gives marketers the power to easily create engaging and immersive customer experiences that increase conversions and revenue. The intuitive UI is built on a modern architecture that deploys easily in all environments, including client-side, server-side, and single-page applications such as React or Angular.

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