Create Appeasement

If an order requires appeasement for any reason, that progress should begin with the Create Order Appeasement. This will allow the merchant to confirm details about who is responsible for the appeasement, how much credit they will pay, and other important information.

Supported FormatsJSON

The .json address above can be used to access the schema within Postman. An example use of the Order Appeasement API follows below, or view the schema or the sample Postman Collection.


The example case creates an API call for an appeasement that has the following properties:

  • $2 refund paid by Manufacturer
  • From merchant’s catalog 0
  • User ID 123456

This guide will demonstrate how to put together each section of the request to build this appeasement.

Required Parameters

The minimum required parameters are those that apply to the refund that will be awarded, specifically the person who will be paying it and the amount the customer will receive:

creditPayeeenumThe entity who will pay for the credit (KIBO, SHOPATRON, MANUFACTURER, or RETAILER).
creditAmountnumberThe amount to be credited.
creditDescriptionstringThe reason for the credit.

Optional Parameters

Other possible parameters can be provided to specify other details about the appeasement. These variables are:

orderAppeasementIDintegerA unique identifier for the appeasement.
orderIDintegerA unique identifier for the order. The minimum value is "1".
externalOrderIDstringA client-generated unique identifier for the order. The minimum length is 1 and the maximum length is 100.
creditCreationTimestampstringThe creation time of the credit. Supports date-time format.
manufacturerIDintegerA unique identifier for a manufacturer. The minimum value is "1".
catalogIDintegerThe catalog number for the manufacturer. The minimum value is "0".
retailerIDintegerA unique identifier for a retailer. The minimum value is "0".
emailConsumerbooleanIndicates whether the consumer should be emailed when the credit is created.
userIDintegerA unique identifier for a user. The minimum value is "0".

The Full Request

This is the entire request that will create an appeasement.¬†It is clearly lists the example’s key characteristics, with additional parameters defined where necessary.

This example is a simple refund that is not tied to a particular order, but it may be a good idea to specify an Order ID or External Order ID. Later, this will allow the appeasement to be searched for by its associated order.

    "creditPayee": "MANUFACTURER",
    "creditAmount": 2,
    "creditDescription": "No Inventory",
    "catalogID": 0,

The returned response follows the same structure as the Get Appeasement API, providing information about the appeasement that was created.

ProductOMS Dev: Create Appeasement