Annex Cloud User Generated Content

Collect and utilize genuine customer feedback and content to inform future customers and increase conversions.

Increase conversion and boost customer satisfaction with Annex Cloud’s powerful User Generated Content suite. Ratings and Reviews and Questions and Answers enable you to solicit customer feedback and share it on your website and across marketing campaigns to inform future customers and make current customers feel valued.

Ratings and Reviews

  • Flexible and customizable review forms allow you to collect the most relevant and useful information.
  • Annex Cloud’s proprietary Smart Engagement Algorithm makes timing your post purchase review solicitation email easy and increases the likelihood of customers responding.
  • Intuitive moderation makes with Content Checking offers assurance that your UGC content is always appropriate and on-brand.
  • Review Sentiment Analysis offers an advanced look at review content and allows you to easily identify overall customer sentiment for products to inform marketing and merchandising.
  • Native Customer Loyalty integration boosts participation by enabling you to reward customers for participation with loyalty points.
  • Fully customized design ensures your Ratings and Reviews solution always fits seamlessly into your product pages.

Questions and Answers

  • Q&A workflow makes it easy to route customer questions to the person most qualified to answer. Whether that’s a fellow customer or one of your product experts, workflow allows questions to be tagged and send triggered emails to solicit answers.
  • Native Customer Loyalty integration makes collecting answers easier by easily offering a way to reward customers with loyalty points.
  • An intuitive Moderation Dashboard combined with Content Checkpoint make it easy to ensure your Q&A content is always appropriate and on-brand.
  • Fully customized design ensures your Q&A solution always fits seamlessly into your product pages.

Annex Cloud’s Unique Unified Platform

Combine your User Generated Content solutions with Customer Loyalty and advocacy solutions including Referral Marketing and Social Login to boost engagement across all solutions and streamline customer communication.

Benefits of the Unified Platform:

  • A more seamless customer experience
  • Comprehensive and unified analytics around customer engagement
  • Native Referral Marketing capability enables you to easily add sharing buttons to your reviews.
  • Native Loyalty Integration makes it easy to offer incentives and reward customers for participation.
  • Native Social Login allows you to collect and tie social graph data to customer reviews for better insights and relevance sorting capability.

Categories: Social Commerce, Ratings and Reviews

Classification: Integration
Integrations update Kibo with functionality from a third-party partner.

Support Level: Partner-supported
Kibo-supported means Kibo develops the application and provides full support for it.

Certified: YES
Certified applications have been reviewed by Kibo to ensure features are complete, stable, and tuned for optimal performance.

Hosted: No
Hosted applications run on the Kibo cloud. If the app is not hosted, you need to run the application on your own server.

Additional Development Requirements

Annex Cloud account required.

Created by Annex Cloud

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KBO_2@17Annex Cloud User Generated Content