Danny Valentino
Director of IT E-Commerce, Home Hardware
Simplify the Delivery of Complex Order Management Experiences
Kibo Order Management
Kibo is the versionless, composable order management system for high-volume retailers, manufacturers, distributors, and wholesalers who want to simplify the delivery of complex customer experiences, improve operational efficiencies, and minimize their cost to serve customers
Break Down Barriers Between Order Management Data and Customers.
Manage complex inventory, orders, pricing, fulfillment and customer data in a single platform to simplify the delivery of customer experiences across channels. With Kibo’s Distributed Order Management (DOM) B2C and B2B Organizations Can:
- Deliver accurate inventory and fulfillment data on the storefront and in offline channels
- Launch fulfillment programs like dropship, curbside or BOPIS and process orders at scale
- Customize order orchestration and fulfillment logic to meet needs without vendor reliance
- Enable call centers to serve customers across channels with access to unified OMS data
- Manage pricing, promotions, or subscriptions in the same platform as inventory and orders
 4.7 (100+) |
Own Your OMS Technology
A Composable Order Management Solution
- Kibo OMS is microservices-based, cloud-native, composable, and highly extensible with flexible deployment options for all needs.
- Incrementally modernize or supplement legacy solutions that lack usability without costly customizations.
- Integrate with any ERP, WMS, CRM, ECP or any legacy or homegrown system with Kibo APIs or integration marketplace.
- User Interfaces are fully featured and functionally rich for rapid adoption and can be granularly customized.
- Platform services are easily extendable with Kibo Managed Extensibility to meet the unique needs of the business.
Grow With Kibo
Rapid Return on Investment
For Omnichannel retailers, Kibo is a long-term solution with a rapid return on investment that sustains value as your business grows.
110%
Online Revenue Growth YoY From Kibo Unified Commerce Solutions
7 Months
to Deploy Kibo Order Management Across 650+ Locations
18%
Initial Sales Growth From In-Store Pick-Up with Kibo Order Management
150%
Improvement in Shipment Fill Rate
Unlock Order Management Data
Is Your Back-End Holding You Back?
Set siloed back-office data free and deliver on customer demands
68%
adult shoppers want retailers to show in-store product availability on their website
Kibo Helps To:
- Empower customers to search and filter by inventory in-stock at their location of choice with the quantity that is available on the product detail page.
- Facilitate choice of fulfillment options with estimated dates, cost or relevant add-on services on the product detail page.
14%
lost sales average reported by retailers in 2022 due to over-promising of inventory at checkout
Kibo Helps To:
- Ensure items remain available for purchase during checkout and encourage conversion with a countdown timer for low stock items with reserve in cart capabilities.
- Allow customers or reps to view future-stock inventory to place pre-orders and allocate in-transit inventory to a customer for purchase.
79%
of online shoppers want to self-manage orders, SUBSCRIPTIONS and returns
Kibo Helps To:
- Expedite fulfillment with workflows right for the location and automate substitutions to meet shipping deadlines and prevent margin loss.
- Enable self-management of subscriptions and omnichannel returns; and enable customer reps to quickly locate omnichannel orders, offer appeasements or replacements.
Complex Customer Experience Use Case
Bring Inventory on to the Site
Nothing more frustrating for a shopper than spending time searching for the perfect product only to find out it’s out-of-stock at checkout.
With Kibo, inventory data and search operate in unison, so shoppers only see items that are in-stock and purchasable. See how retailers like ACE Hardware are using Kibo to deliver effective search experiences and boost product discovery.
Composable Order Management
Key Capabilities
Kibo offers a balance of rich functionality and instant usability without compromising the freedom to create a completely custom front-end and back-end experience.
With Kibo, organizations have rapidly replaced home-grown OMS solutions, consolidated three subscription platforms into one, and saved millions on implementation costs of multiple products over a multi-vendor approach.
Right sizing with thoughtful packaging of functionality allows you to quickly address critical projects and supplement legacy solutions without orchestrating from scratch or paying for costly customizations.
Inventory Management
View, segment, and balance network-wide inventory in real-time by region, customer, channel, and more; extend data to the storefront experience
Fulfillment
Enable drop shipping, cross dock replenishment, retail fulfillment programs, and any channel returns or substitutions; integrate with carriers and create custom workflows to improve fill rates
Subscriptions Management
Merchandise and price subscription offers, configure subscription-specific discounts, automate reordering on customer-specified frequencies, and more.
Intelligent Order Routing
Source inventory from the most optimal location and extend custom logic to drive inventory turn strategies or optimize shipping and labor costs.
Customer and Order Servicing
Govern the CSRs ability to view customer profiles, order, payment, and shipping details, and place or split orders, manage returns or grant appeasements with ease
Omnichannel Pricing and Promotions
Manage customer or segment-specific pricing, complex discount rules, promotional campaigns, stackable discounts and more across all channels.
We are a franchise with 1100 stores across the country.
Because Kibo’s OMS is headless, we can make incremental changes to the fulfillment interface to all locations and say, ‘we’re going to make this improvement to how you can return a product.’ We are also able to make changes to the UI specific to individual stores which has been a big help.
Kibo Order Management Is Trusted by Industry Leaders
Ready to Learn More?
Connect with one of our specialists to see how global inventory visibility, optimized order orchestration, and omnichannel call center capabilities can help you take your sales to the next level.