For specialty retailers, competing with Amazon, Walmart, and next-day deliveries is the norm. Our cloud commerce solutions help you rise to the challenge with our eCommerce and manufacturing management software designed for consumer electronics, beauty, and health retailers.
POWERFUL ECOMMERCE AND CONTENT MANAGEMENT DON’T COMMODIFY. Specialize.
Specialty retailers and brands must showcase unique offerings through rich product content that spotlights their sourcing and craftsmanship. To demonstrate the breadth and depth of your offerings, implementing advanced on-site search, real-time personalization, and flexible categorization is a must.
Compete with Amazon’s Rise with Great Inventory Management
Although traditional apparel brands and manufacturers might be considered loftier players in the fashion eCommerce game, it’s impossible to ignore Amazon’s strategy to dominate in volume and scale. Proper inventory management can be the ace in the hole for specialty retail.
Whether you are a luxury, beauty, health, or consumer electronics merchant, your retail site should be built with powerful eCommerce technology designed to help your team publish new content without burdening IT resources.
Make Product Searches for Specialty Retail a Snap
The online potential for specialty retail is huge. Help customers quickly discover the products they want with super personalized search, tailored on-site navigation, personalized promotions, elegant look books, and localized catalogs that increase conversions.
BY THE NUMBERS DIGITAL SALES
Amazon’s 2018 apparel sales
Total online sales by Glossier in 2017
Projected online sales of consumer electronics by 2023
The Facts about Digital Commerce Mapping the Customer Journey
Retail Customer Service Must Stand Out
Responsive customer service and specialized offerings such as online, in-store, or call center consultations can cement brand loyalty. But these require an investment in staff training and technology to execute well.
Kibo Mobile Point of Service (mPOS) combines the power of a mobile point of sale system, inventory visibility, and rich customer data to drive in-store sales and reinvent customer service, ultimately providing you with an intuitive interface to get in-store associate teams up to speed. Letting your teams work smarter, not harder.
Bigger Players Set Expectations for Fulfillment
The popularity of services such as Amazon Prime has a ripple effect for smaller specialty retail players, who must find ways to cater to the same customer expectations while maintaining margins.
Our Order Management system allows you to quickly implement order fulfillment strategies that include ship-from store and buy online, pickup in-store (BOPIS), and direct to consumer, via fulfillment through authorized dealers or retailers or your distribution center. Leverage your online presence to drive in-store foot traffic and see increased sales and improved brand loyalty.
Specialty Retail Stores Need a Makeover
Specialty retailers with store outlets potentially have a leg up on the competition – if they can use their physical spaces to deliver unique experiences. In-store offerings that reflect shoppers’ personal interests require a new approach to store layouts and staffing.
The Kibo Unified Cloud Commerce platform breaks down data silos and fill the gaps between your online, in-store, warehouse, inventory and order management, and CRM systems, so you can implement unified commerce strategies as easy as 1, 2, 3.
Loyalty Programs That Go Beyond Points
To encourage repeat business, loyalty programs for specialty merchants should go beyond discounts. Offer perks that reflect your shoppers’ lifestyle preferences, and include online-to-offline benefits such as VIP express lines for store pickup, with our help. Plus, ensure quick access to loyalty status and discounts, as well as saved payment and shipping options.
Kibo’s Customer Purchase Profile collects, connects, and enhances customer data from across all your channels, enhancing the relevancy of recommendations that your customers see, leading to more discovery and more sales. Meanwhile, Kibo eCommerce enables rich customer accounts that features loyalty status and allows customers to accrue and pay with loyalty rewards points.
Next Level Digital Commerce Get Started
Fill out the form and connect with one of our specialists to see how Kibo can help you take your digital sales to the next level.
Capture, and Maintain, your Share of Sales with Kibo