With Kibo’s grocery eCommerce platform there’s no need to compromise on performance. You’ll have the best tools to customize your backend to meet the demands of your customers on the frontend.
Whether you’re struggling with a bad user experience, managing databases and standards, or the many challenges that come with a larger grocery inventory, Kibo has the eCommerce grocery solution you need.
Through thoughtful eCommerce for grocery businesses, you can reap the benefits of a composable architecture and multiple deployment options. You’ll be equipped with:
In the world of grocery eCommerce, getting products into customers’ hands efficiently is a top priority. That’s where our composable order management system (OMS) comes in—offering the flexibility to meet your unique fulfillment challenges, from compliance regulations to last-mile delivery.
Maintain a real-time view of your entire supply chain, from inventory to order status, across all locations. Our cloud-native, microservices-based platform ensures you stay compliant with local regulations, regardless of where you’re doing business or delivering.
Effortlessly prioritize local delivery options or direct shipments with our intelligent routing engine. Optimize inventory sourcing to minimize delays, even in an era of supply chain disruption, by shortening the distance between your stores, fulfillment centers, and customers.
Streamline fulfillment for store pickups, curbside, or home delivery, even incorporating unique workflows like product substitutions. Customize these processes to handle perishables, local delivery service integration (e.g., DoorDash), or micro-fulfillment centers.
Equip your customer service team with a powerful interface to track orders, manage returns, and resolve exceptions, ensuring a smooth experience from order to delivery.
As the eCommerce business grows, grocery retailers often find themselves navigating order processing and fulfillment complexities that go beyond their eCommerce platform’s capabilities. This is where a dedicated order management system steps in, so you can focus more on delivering better customer experiences.
| With Kibo | Without Kibo | |
| For grocery businesses with complex order processing… |
|
Basic order processing functionalities |
| For grocery businesses with multiple warehouses, store locations, etc… |
|
Siloed and delayed inventory data |
| For grocery businesses that want to reduce fulfillment costs while delivering better post-purchase experiences… |
|
Slow to adapt due to costly and timely customizations |
| For growing and expanding grocery businesses… |
|
Inability to scale or expand into new markets and channels |
| For grocery businesses what want more insight into customers and sales… |
|
Lack of holistic insights into orders, sales, and customers |
| For grocery businesses with requirements that go beyond out-of-the-box functionality… |
|
Manual processes and lack of system integrations |
| For grocery businesses that want to implement or scale omnichannel operations… |
|
Minimal fulfillment options and manual workflows |
Fill Carts With Efficient Food eCommerce Solutions
The US online grocery market is expected to reach 187.7 billion dollars by 2024, according to Statista. From customer support, to inventory management to marketing and promotion — without the right grocery eCommerce software, you’ll be in rat race to keep up with industry demand.
Get prepared for this growth opportunity by asking yourself these three important questions:
When you’re juggling a large inventory, efficient delivery demands, changing market trends, while building trust with customers, your food eCommerce software has to measure up. Accessing where you’re falling short helps you identify missed opportunities to improve sales and build loyalty with customers.
The right eCommerce platofrm gives you the functionality and foresight you need to manage your day to day while also preparing for the future. To find the best fit, the platform should be excelling at:
With these end-to-end solutions, you’re well on your way to consistent growth.
Are customers inquiring about the quality of the food they’ve received? Are they frustrated with how hard it is to find items on your site? What is the bounce rate on target pages?
Answering these questions can open up a gold mine of ways you can better serve your customers and watch the increased sales and referrals for your food items roll in.
By improving your eCommerce processes and supporting your customers through thoughtful UX, you can take advantage of the endless growth opportunities.
Ready to find the perfect fit for you? Talk to one of Kibo’s grocery eCommerce experts. Our team has extensive experience guiding food industry experts towards a solution that can be seamlessly integrated into your platform and transform how you sell groceries online.