Section 1: Omnichannel Capabilities & Customer Experience
Assessing the system's ability to meet modern customer expectations for seamless, flexible fulfillment.
1.
How easily can your current OMS support the following omnichannel fulfillment options? (Select all that apply consistently and efficiently):
2.
When a customer places an order, how confident are you in the accuracy of inventory availability and delivery promises provided by your OMS?
3.
Does your current OMS provide customers (and your support team) with real-time, accurate order status updates across all fulfillment stages?
Section 2: Inventory Visibility & Management
Evaluating the accuracy and accessibility of inventory data across the enterprise.
4.
Does your OMS provide a single, real-time view of all inventory across all locations (warehouses, stores, in-transit, 3PLs)?
5.
How effectively can your OMS allocate inventory to orders based on configurable business rules (e.g., proximity, cost, stock levels) to optimize fulfillment?
Section 3: Operational Efficiency & Costs
Identifying inefficiencies, manual workarounds, and hidden costs associated with the OMS.
6.
How much manual effort (e.g., data entry, order modification, exception handling) is typically required by your team to manage orders through your current OMS?
7.
Consider the total cost of ownership (TCO) for your current OMS (maintenance, hardware, custom development, IT support, integration costs). Do you feel this cost is justified by the value and capabilities it delivers?
8.
How frequently do you experience system downtime, performance issues, or errors with your current OMS that impact operations?
Section 4: System Integration & Technology
Assessing the OMS's ability to connect with other systems and the underlying technology's age/flexibility.
9.
How easy is it to integrate your current OMS with other key business systems (e.g., eCommerce platform, ERP, WMS, POS, 3PLs, new marketplaces)?
10.
Is your current OMS built on modern, flexible technology (e.g., cloud-native, microservices-based, API-first) or does it rely on older, monolithic, or on-premise architecture?
Section 5: Agility & Future-Readiness
Evaluating the system's ability to adapt to changing business needs and support future growth.
11.
How quickly can your business adapt your OMS to support new sales channels, fulfillment methods, business models, or promotional strategies?
12.
Does your current OMS empower your team to innovate and improve commerce operations, or does it feel like a barrier to progress?
