What Is a Personalization Engine?

October 28, 2020
 
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A personalization engine is a powerful commerce tool. It can help create a custom shopping experience for each customer, on every visit, and across every shopping channel.

How a Personalization Engine Can Help Your Business

A personalization engine is a revenue-increasing tool for your online business. It’s a technology that tailors an ecommerce site as the customer shops, customizes communications for each respective shopper, and increases revenue through the implementation of certain capabilities like personalized recommendations.

Personalized Shopping Experience

Your customer can have a personalized shopping experience each time they visit your site. A personalization engine creates a unique profile for each visitor in real time as he or she browses and shops. Once a customer profile is created, AI-driven software makes adjustments and additions as the customer inputs more information. Their shopping habits and browsing patterns provide details about their interests and needs. This information can be leveraged to create a site that is of greater interest to that particular customer upon each visit. This keeps him engaged within the site and interested in the merchandise.

Customized Communications

Information collected and analyzed by a personalization engine can also be used to create communications that grab the attention of the customer and encourage him to return to your site. Each email, from receipts to newsletters, can become a personal note to your customer.

This kind of attention to detail creates customer loyalty. It also give the customer a reason to return to your site. That reason will ultimately be different for each visitor, but a personalization engine can capture the details needed to discover it eventually.

Increased Revenue

When you can show your customer personalized recommendations while shopping, you give them options they may not have known were available. Increasing your customers’ choices leads to increasing the number of items purchased per sale and the dollar amount made per purchase. In the end, this optimizes a site’s revenue and strengthens your bottom line.

Using personalization software will benefit your site’s sales, communications, as well as the overall experience your customer receives. By gathering information you can give your customer the type of relevant results today’s sophisticated shopper craves.