Why Ship-from-Store Should Be High on Your Holiday Wish List
When retailers can ship online orders directly from local store locations, it not only fills an important customer demand for quick fulfillment, it also increases…
Beyond Abandoned Cart: 3 Overlooked Email Automation Triggers
Email personalization is now widespread – but still shallow. While 71% of U.S. marketers report sending some form of personalized messaging, according to eMarketer, 39%…
Online B2B Marketplaces: Beat Them or Join Them?
Online transactions are on course to make up nearly half of all business buying by 2020; as B2B grows, so does the activity on third-party…
How to Balance Personal Customer Service and Automation for Maximum Impact
Personal customer service is a crucial brand differentiator, but the growing use of automated tools poses new challenges as well as promising new benefits. Heading…
3 Ways to Counter Amazon’s 1 Day Delivery Prime Push
Amazon recently stated its intention to make 1 day delivery the default for Prime members – moving the goal posts for retail brands already straining…
Personalization Experience: Pop the Question(s) to Improve Personalization
Retailers and manufacturers are obsessed with personalization experience, and for good reason: Four in five consumers are willing to share data in order to receive…
Millennials want to visit stores. Really! 5 ways to improve store experience
Millennial stereotypes suggest they do everything on their phones, but in truth they still favor stores as much as other generations – if merchants provide…
Buy Online Pickup In Store: BOPIS Growth Requires a New Metrics Mindset
What is BOPIS? Thanks to its popularity with shoppers, Buy Online, Pickup In Store, aka BOPIS, is now a must for retailers. Implementing the service…
GDPR Requirements: Why Merchants Should Stay Ahead with Privacy Practices
Last year marked the start of a new wave of digital privacy regulation that has now reached U.S. shores. To successfully navigate the changing tides,…
How to Promote O2O Beyond the Product Page
Today’s path to purchase criss-crosses the online/offline divide multiple times en route to order completion. In order to showcase their options to serve shoppers, merchants…