Customer Fulfillment is Key to Building a Top-Shelf Furniture Company

June 20, 2014
 

Started in 1995, OFM has evolved into one of the country’s leading sellers of office furniture for general businesses, schools, government offices and hospitals.

Blessed with an eye for spotting elegantly designed, high-quality furniture, the Zalcberg family has sustained an unwavering commitment to delivering unrivaled value to their customers, offering top quality office furniture at affordable prices along with high-touch customer service.

Headquartered in Holly Springs, NC, the company has since grown to more than 35 employees, including Blake Zalcberg, who started out filing papers in the back office at age 12 and currently serves as the company’s CEO. Today, OFM has distribution facilities in Raleigh, North Carolina and Phoenix, Arizona along with a large network of online and offline retail fulfillers, including Officefurniture.com, Wayfair and Office Depot.

It was OFM’s keen appreciation for shipping and fulfillment that first led them to consider Kibo. “We wanted to help our customers locate the products they want more quickly and easily right from our website,” says Bob Poe, OFM Online Channel Partner Sales Manager. “Since we sell to businesses, we understand that our customers don’t have a lot of time to spare.”

Kibo’s distributed order management platform enables OFM’s customers to locate and purchase products directly on OFM’s website, which is where many of their customers begin their purchase journey. Those orders, in turn, are routed to local dealers for fast and convenient fulfillment.

Because Kibo offers a flexible and affordable cloud-based solution, OFM was able to implement the solution in a few short months. This means they could start capturing and routing more sales right away.

“Business has been great,” says Bob. “Our end customers are even more delighted with the sales experience, and our dealers have even more incentive to stock our inventory.”

Since launching with Kibo a little over a year ago, OFM has been passing nearly 100% of their orders to their fulfillers, which has resulted in more revenue for their dealers along with improved stocking habits. And their GMV has been growing steadily since January, with June shaping up to be their best month this year.

So what’s next for OFM?

“We’re always searching for new items to help our customers create a comfortable and productive work environment,” says Bob. “Right now, we’re selling more products for an open floor plan. As for what comes next, we are constantly evolving and we’ll be poised to meet any trend head on with the best office furnishings on the market.”

To learn more about how Kibo can help you deliver a great customer experience through seamless order management and fulfillment capabilities, check out our manufacturer solutions.