Online Retail Today
[Infographic] How Mobile is Transforming the Retail Landscape

How Mobile is Transforming the Retail Landscape

We’ve all heard the hype about anytime, anywhere shopping. Mobile commerce is transforming the retail landscape – changing the way consumers connect with the products they love. How do we know? If seeing shoppers roaming store aisles armed with their mobile devices isn’t enough to convince you, these five stats will:

  1. 56% of consumers have used their mobile devices to research products from home (Forrester)
  2. 34% use their mobile phones to research products in store (Forrester)
  3. Cross-channel shopping journeys involving mobile devices rose on average by 20% from last year (Cisco)
  4. More than a third of visits to online stores come from mobile phones and tablets (Custora)
  5. US mobile eCommerce is expected to hit $50 billion in sales this year (Custora)

In anticipation of, I was excited to see this fact-filled infographic from NRF detailing the changing mobile commerce landscape. Fifty-three percent of retailers listed mobile as one of their top initiatives this year. Find out why below.

Mobile Movers and Shakers in Retail

Source: Mobile Movers and Shakers in Retail

Why Smart Shoppers Love Your Website, But Hate Your Dealer Locator, Product Recommenders

Why Smart Shoppers Love Your Website, But Hate Your Dealer Locator

Chances are, if you’re reading this blog post, you’re a savvy consumer. You know which brands you like and can Google among the best of them.

In fact, I’m willing to wager my morning bagel that you’re among the 78% of adults who research products online before making a purchase (Pew Research Center). And I’ll bet my afternoon chips that you’re among the 52% of US consumers who prefer to purchase products directly from a manufacturer’s website (Price Waterhouse Cooper).

Today, millions of consumers like you (though not nearly as special) are hitting up the websites of their favorite brands, with credit cards raring to go. That makes it more critical than ever to deliver a stellar experience that captures online sales and lifetime customer value.

These five tips can help turn your browsers into buyers:

  1. Sell direct-to-consumer: This is a no brainer. Do not lose out on customers who visit your website, eager to make a purchase. We know you love your retail dealers, but your first responsibility is to make it easy for customers to find and purchase your products over the channels they prefer. With Kibo’s cloud-based distributed order management platform, you can route as few or many orders as you like to your retail dealers for fulfillment. This will allow you to offer the retail shopping experiences your customers want, including ship-from-store, local in-store pickup and returns, without ever losing a sale. Remember, when you sell direct over your brand’s website, everybody wins.
  2. Ditch the dreaded Dealer Locator: Few things are more frustrating than finding a dealer locator widget on a website. When your customers come to your site ready to buy, the last thing they want to do is enter a zip code and parse through a list of dealers, forcing them to chase down inventory, often to no avail. What’s more, many locator widgets actually drive customers off your site into the proverbial arms of retail dealers, who just happen to carry all of your competitors’ products as well. With Kibo’s easy-to-integrate APIs, customers can place orders on your site, which can be routed to the closest retailer for fulfillment. Given that 83% of shoppers rate knowing when a package will arrive as the most important service a merchant can provide (Forrester), why risk losing a sale? Tracking down inventory should be your job. Create a frictionless shopping experience for your customers by instantly connecting them with available inventory and best-in-class fulfillment capabilities.
  3. Invest in professional product photos: Your mobile uploads may generate raves on Facebook and Instagram, but in order to do justice to your products, you’ll need to invest in a professional photographer. If shoppers are searching for products on your brand’s website, they’re already hooked. Help push them over the edge by providing a variety of well-lit, well-sized, high-resolution product images that feature your products on white backgrounds as well as in inspirational settings to seed their imagination. Fail to offer this, and those looky-loos may go searching on other websites for visuals. And those other websites are likely to feature your competitors’ nicely photographed products as well.
  4. Tell your company story: In a universe of anonymized data, sharing your personal story is the best way to break through the noise. Give your customers a reason to connect with your brand by sharing your company history and values, and by introducing your customers to the people behind the products. Be sure to host a company blog featuring actionable tips on how to use your products. And consider running contests on your social channels to solicit customer stories, photos and videos. Leverage your blog and social channels to drive conversation and engagement with your customers. This will help you create a memorable brand that keeps customers coming back for years to come.
  5. Provide extensive product information: Your customers are searching on your website for product information. Why? They assume you are the most credible source. Don’t disappoint. To prevent shoppers from abandoning your website for another eCommerce site loaded with rich content, you need to offer comprehensive data about your products, including detailed specs that leave no question unanswered. By the same token, consider enabling product reviews and ratings (like Amazon) to keep customers on your site where they belong. Even if the reviews are not all glowingly positive, you will demonstrate your transparency and thereby gain trust. You will also get valuable feedback for future product development.

To find out how Kibo can help your brand create a better website ux, check out our Resource Center – or, better yet, call us at 1-877-350-3866 to request your free demo today.

Why Smart Shoppers Love Your Website, But Hate Your Dealer Locator, Product Recommenders

Overcoming Fear of Abandonment in the Fast Lane

We’ve all done it before – loaded up our online shopping carts with products we love, only to abandon minutes later. The question is why?

Some of it has to do with the online shopping experience itself. Simply put, it’s more fun to shop than it is to pay. Still, driving conversion is big business in the fast lane of retail commerce. According to Cooper Smith of “Approximately $4 trillion worth of merchandise will be abandoned in online shopping carts this year.”

In a recent article, Smith revealed findings from a June 2014 study by UPS and comScore. One of the key takeaways? Lower shipping costs and faster delivery times lead to higher conversion rates. (Yep, no surprise there.)

Other causes for abandonment?

  • High on the list was a poor mobile shopping experience. Consumers expect to enjoy a frictionless journey via any connected device. Fail to deliver, and you’ll lose that sale.
  • Information security and privacy were also rated as top concerns for wary online shoppers. Companies that enact stringent policies, like Kibo – which is PCI compliant – give shoppers the peace of mind they need to purchase online.
  • Lastly, respondents increasingly expect a convenient, no-questions-asked return policy. Enabling in-store returns of online purchases – which Kibo’s distributed order management supports –makes this easy.

In sum, offering competitive pricing, policies and promotions, such as free shipping, have never been more critical than in today’s click-happy retail landscape where your top competitor is only a bookmark away.

The chart below highlights some of the key findings from the UPS/comScore study.

Go Cloud or Go Home: 7 Fast Facts to Help You Decide

Go Cloud or Go Home: 7 Fast Facts to Help You Decide

In today’s digital landscape, having your head in the cloud is a competitive advantage. If you’re thinking about implementing an eCommerce solution to capture more online sales while enabling the retail shopping experiences your customers love – such as inventory visibility, in-store pickup, and fast fulfillment through ship-from-store – chances are you’ve already begun weighing the pros and cons of an on-premise versus Cloud-based solution.

From call centers to health centers, retailers to government agencies, more and more organizations are considering Cloud-based services to power leading-edge communications, CRM, collaboration and commerce. Make the right choice, and you can save your retail or manufacturing business tens of thousands of dollars in total cost of ownership. Make the wrong choice, and you can wind up in the proverbial dust.

Here are seven critical factors to consider when deciding which solution is right for you:

  1. Implementation: If time is money, then implementing a Cloud-based solution will save you both. Simply put, you don’t need to invest as much time and resources to set up your hardware and software. In addition, a Cloud-based distributed order management solution uses flexible APIs that can be integrated in a matter of days, weeks or months into nearly any legacy eCommerce platform. A multi-tenant hosted solution will also require less resources to maintain, improving productivity levels across the board from the get-go.
  2. Total Cost of Ownership (TCO): Implementing an on-premise solution can easily run you six or seven digits in CAPEX. Once owned, there are no monthly recurring fees, but you will need to factor in the cost of IT staffing to maintain and improve your system. Moreover, your on-premise solution will typically have a five-year shelf life, at which point you will need to upgrade or consider a new solution altogether. As for the Cloud-based alternative, implementation will be a fraction of the cost, with moderate monthly recurring fees charged on a per-seat or per-transaction model, so the solution scales with your business growth. Support costs will be minimal, since the hosting company is likely to offer new products and services to stay competitive. For a huge enterprise business, the monthly recurring fees may seem daunting at first blush, but a long-term calculation will likely yield in favor of a Cloud-based solution, due to reduced implementation costs, staffing requirements and a projected five-year replacement expenditure.
  3. Ongoing product innovation: This is where a Cloud-based solution truly shines since you have access to a large team of specially trained engineers who continuously enhance the platform. A small IT staff in a company that is not primarily focused on your on-premise solution cannot compete in terms of innovation. If your company chooses a multi-tenant offering, all improvements will inure to the benefit of all customers. On the other hand, an on-premise solution gives you the freedom to customize a solution to meet your unique business needs. However, most businesses simply do not require that level of customization.
  4. Post-implementation support: When you select a Cloud-based solution, you can rely on the vendor’s IT team for ongoing support and maintenance. Since this is their area of expertise, they will be able to provide faster, more experienced help, ensuring that you can resolve any issues that arise. An on-premise solution will require a dedicated IT team to resolve ongoing issues. Bringing on new staff will also require significant training time since the solution is unique.
  5. Integration with other eCommerce solutions: Given that the on-premise solution has been highly customized for your business’ technology infrastructure, you should have the ability to integrate other eCommerce solutions during the implementation process. One important caveat is that your customized solution has not been designed to enable easy integration with other software and hardware solutions after initial implementation is complete. With a Cloud-based solution the lightweight APIs integrate seamlessly with nearly any legacy eCommerce platform.
  6. Data security: When you buy an on-premise solution, you have complete control over your system and data. While this by no means eliminates the risk of a breach, you can exercise stringent rules to ensure data safety. Understanding the importance of security in the digital age, Cloud-based solutions are becoming more adept at delivering comparable levels of security. Kibo, for example, is PCI level 1 Compliant, meaning that it has achieved the highest level of security for handling cardholder information for major debit, credit, prepaid, ATM and POS cards.
  7. Downtime: This has long been the Achilles’ heel of Cloud-based solutions. The fear, not to mention exorbitant costs and reputation damage associated with downtime, has been enough to keep many risk-averse businesses tethered to an on-premise solution. But risk and length of annual downtime have been steadily decreasing.

With the ability to implement industry-leading solutions more quickly and cost-effectively, even the fathers of on-premise computing have taken some of their offerings and solutions to the Cloud.

Now is the time to seriously consider or reconsider the Cloud for your business. Find out more about improving TCO with the Cloud in this eBook.

Customer Fulfillment is Key to Building a Top-Shelf Furniture Company

Customer Fulfillment is Key to Building a Top-Shelf Furniture Company

Started in 1995, OFM has evolved into one of the country’s leading sellers of office furniture for general businesses, schools, government offices and hospitals.

Blessed with an eye for spotting elegantly designed, high-quality furniture, the Zalcberg family has sustained an unwavering commitment to delivering unrivaled value to their customers, offering top quality office furniture at affordable prices along with high-touch customer service.

Headquartered in Holly Springs, NC, the company has since grown to more than 35 employees, including Blake Zalcberg, who started out filing papers in the back office at age 12 and currently serves as the company’s CEO. Today, OFM has distribution facilities in Raleigh, North Carolina and Phoenix, Arizona along with a large network of online and offline retail fulfillers, including, Wayfair and Office Depot.

It was OFM’s keen appreciation for shipping and fulfillment that first led them to consider Kibo. “We wanted to help our customers locate the products they want more quickly and easily right from our website,” says Bob Poe, OFM Online Channel Partner Sales Manager. “Since we sell to businesses, we understand that our customers don’t have a lot of time to spare.”

Kibo’s distributed order management platform enables OFM’s customers to locate and purchase products directly on OFM’s website, which is where many of their customers begin their purchase journey. Those orders, in turn, are routed to local dealers for fast and convenient fulfillment.

Because Kibo offers a flexible and affordable cloud-based solution, OFM was able to implement the solution in a few short months. This means they could start capturing and routing more sales right away.

“Business has been great,” says Bob. “Our end customers are even more delighted with the sales experience, and our dealers have even more incentive to stock our inventory.”

Since launching with Kibo a little over a year ago, OFM has been passing nearly 100% of their orders to their fulfillers, which has resulted in more revenue for their dealers along with improved stocking habits. And their GMV has been growing steadily since January, with June shaping up to be their best month this year.

So what’s next for OFM?

“We’re always searching for new items to help our customers create a comfortable and productive work environment,” says Bob. “Right now, we’re selling more products for an open floor plan. As for what comes next, we are constantly evolving and we’ll be poised to meet any trend head on with the best office furnishings on the market.”

To learn more about how Kibo can help you deliver a great customer experience through seamless order management and fulfillment capabilities, check out our manufacturer solutions.

How Retailers Are Increasing Foot Traffic in an Omni-Channel Retail World

How Retailers Are Increasing Foot Traffic in an Omni-Channel Retail World

Given the accelerating pace of technology innovation, consumers have more purchasing options than ever before — in-store, online, mobile, overnight shipping and ship-from-store, to name a few. And with these options, retailers are facing new challenges each day.

One major challenge is maintaining in-store foot traffic in an omni-channel marketplace. Many consumers are skipping a trip to the store and turning, instead, to their smartphones and tablets. In turn, retailers are being forced to devise more creative strategies to get customers in the door.

So, how can retailers increase in-store foot traffic in an age of avid online shopping?

It’s all about convenience.
If you’re a retailer, spend a day in the shoes of a customer. Would you rather sort through racks of clothing looking for the right color, size and style, or simply enter your desired product descriptors into an online search bar and have exact results in less than a minute?

When it comes to brick and mortar, retailers must provide the same seamless shopping journey that customers have grown accustomed to experiencing online. This means you need to make it easy for them to find the products they want. Some enterprising retailers have implemented creative merchandising strategies to meet shifting demands. Charming Charlie, for instance, now shelves products by color to improve customer convenience.

Other forward-thinking retailers are leveraging technology to connect online and offline shopping. Retail giant Macy’s, for example, has added life-sized digital displays with interactive touch-screens to its stores, allowing customers to find the products they want more quickly and easily. These displays seamlessly integrate with mobile shopping experiences that include in-store maps and special promotions.

Smaller stores, such as Hointer in Seattle, are also taking steps to combine the convenience of online shopping with the experience of shopping in store. The Hointer beta store makes it easy for men to shop with the help of their smartphones. Hointer displays one of each item, rather than piles of different colors and sizes. Shoppers can scan the item on their smartphone, select a size and color and find the item waiting for them at a dressing room in less than a minute. If they don’t like the item, it is removed from their online shopping cart. Oh, and there’s no need for checkout. The customer keeps the items they want and checkout is completed through an app upon exiting the store.

But don’t forget the experience.
While convenience is a major factor in increasing foot traffic, retailers shouldn’t forget about the timeless benefits of the in-store experience.

Consumers still have a decided preference for physically engaging with products and like to get assistance from sales associates. In fact, 61% of consumers still value asking sales associates for information, and 69% expect sales associates to be armed with a mobile device (Forrester). Equipping associates with mobile devices not only allows them to stay up-to-date on product information, but also enables them to offer promotions, view real-time inventory visibility and ring up sales without need of a cash register, culminating in a seamless customer experience.

In order to keep today’s technology savvy customers coming back for more in store, the key is to make the journey more enjoyable and convenient.

5 Ways Real-Time Inventory Data Improves In-Store Merchandising

Improve In-Store Merchandising with Real-Time Inventory Data

With the dizzying array of shopping choices and channels, finding products is as easy as clicking a button. But if your customers don’t find the products they want, they’ll move on quicker than you can type “Amazon.”

To avoid losing a sale, not to mention a customer, retailers must make smart merchandising decisions to connect customers with the products they want over the channels they prefer, before they look elsewhere. Still, the questions of what to stock, how much to stock, and which promotions to offer continue to grow more complex as retailers integrate online and offline channels. By accessing and analyzing real-time inventory data, retailers can gain a competitive advantage and improve in-store merchandising and sales like never before.

So how can you get real-time inventory data? Leading retailers are turning to cloud-based platforms, like Kibo, to enable streamlined, up-to-date inventory visibility and insights. Unlike on-premise platforms, our flexible APIs enable easy and cost-effective implementation to get you up and running at the speed of market.

Here are five ways real-time inventory can help you improve in-store merchandising:

  1. Out-of-stock no more. With real-time inventory visibility, you can spend less time worrying about stock-out scenarios, and more time focusing on your customers. Why? Because your inventory is always accurate and up-to-date across all channels. And if a consumer is unable to purchase a desired item online, you can easily direct them to the nearest local store that has the item in stock.
  2. Improve product pricing. By comparing real-time product search results to sales results, you can evaluate the viability of your current pricing model. If customers are searching for a particular product in droves, yet conversion rates are low, you’ll know it’s time to revisit your product pricing strategy.
  3. Always trending. Stop playing stocking guessing games! Gain a better understanding of customer shopping habits by analyzing what products are selling best, when and where.
  4. Promote this! Improve ROI on targeted promotions by viewing real-time information on product searches. With data-supported insights, retailers can offer geo-targeted deals tailored to customer segments, including mobile and social promotions.
  5. Happy customers, healthy revenue. Satisfied customers go hand-in-hand with a successful retail business. Customers today have high expectations and demand seamless, simple shopping experiences. With inventory visibility, shoppers can quickly find the products they want in the locations they prefer. And that means you win the sale.

When all is said and done, inventory visibility opens the door for you to better purchasing, pricing and promotion decisions, resulting in improved profitability.

Imagine a retail space where the answers to all your inventory and merchandising questions are right at your fingertips. Kibo gives you the tools to provide your customers with a streamlined omni-channel shopping experience along with the actionable insights you need to optimize in-store merchandising, inventory and stocking.

Check out our long list of our Omnichannel Resources to learn how you can partner with Kibo to drive more more traffic and sales across online and offline channels.

Shopatron’s Perfect Sync Streamlines Data for Seamless Support

Kibo’s Perfect Sync Streamlines Data for Seamless Support

When it comes to support, today’s retail customers will not settle for virtual time. They expect knowledgeable assistance from customer support and sales associates in real time. And that requires great communication.

But legacy eCommerce platforms often suffer from poor communication between the front-end and OMS. Kibo is putting an end to that with its Perfect Sync technology. Seamlessly connecting your front-end and OMS in real-time, our flexible, cost-effective APIs allow you to enter data once and enjoy a real-time, unified view of product information, inventory, orders, customer data, promotions, appeasements and more—all accessible via any connected device.

Here’s how it works. Orders are also processed faster and more accurately by allowing the front-end to handle the processing of orders along with calculation of tax and promotions. That means Kibo can focus on what we do best—intelligently route orders to the optimal fulfillment location via the delivery option that is most convenient to the shopper.

The result is empowered customer support agents and sales associates. Retailers can expect significant reductions in the time and labor associated with double entry, while reducing database errors and improving security. And the flexible, cost-effective, cloud-based solution can have you up and running in 90 days, in plenty of time for the holiday shopping season.

Of course, your customers don’t care about APIs. What they want—and will get—is a world-class shopping experience. Perfect Sync empowers your support and sales associates to access up-to-the-minute product and order information and offer targeted promotions and save-the-sale appeasements—culminating in increased brand loyalty and sales.

“For more than a decade, Kibo cloud-based platform has been driving an industry shift from legacy order management to SaaS-based distributed order management solutions,” says Shopatron Founder Ed Stevens. “Our Perfect Sync technology represents a key differentiator in providing a flexible, streamlined solution for online and offline retail fulfillment. This is the natural next step toward enabling seamless omni-channel retail commerce.”

Perfect Sync lays the groundwork for Kibo’s upcoming Demandware cartridge release. Developed in collaboration with Lyons Consulting Group, the cartridge will soon be certified for inclusion in Demandware’s LINK program. The cartridge powers a SaaS-to-SaaS connection that allows Demandware customers to deploy advanced fulfillment and support capabilities quickly and easily, including in-store pickup, ship-from-store, inventory lookup, vendor drop-ship and real-time customer support capabilities without disrupting existing eCommerce deployments, POS systems or warehousing applications.

To learn more about Perfect Sync, download this Snapshot. And be sure to check out our white papers and case studies to find out how Kibo can help your business compete and win in today’s competitive retail landscape.

Why Customer Experience Will Win the Sale

Why Customer Care Will Win the Sale

Consumers are largely motivated by one thing: Price. And with the proliferation of omnichannel technology in the retail space, today’s shopper can easily access product information anytime, anywhere, making it easier than ever to find the best deals.

With a wealth of information at their fingertips, including product details, promotions, coupons, and sales, consumers have become even more selective with what they spend their money on and who they spend their money with. So the question remains: In this era of the intelligent, savvy consumer, how can brands and retailers gain a competitive edge and win the sale?

The answer: Customer care. While many companies attempt to establish a loyal customer base with competitive pricing, exclusive deals, rewards programs, and even cutting-edge products, consumer loyalty often results from delivering stellar customer service. According to SalesForce, customer service ranks as the number one factor influencing consumer trust in a company. Without that trust, customers will go elsewhere to make their purchases, even if the prices are higher. In fact, research shows that 55% of consumers would pay more for a better customer experience (Defaqto Research) and are four times more likely to buy from a competitor with superior customer support if a problem is service-related.

There is no denying that customer care fundamentally changes how a consumer feels about a certain brand or retailer. But in the new omnichannel commerce landscape, customer service is, itself, fundamentally changing. With the recent shift towards the multi-touch shopping experience, which blurs the lines between online and offline sales channels, providing exceptional customer service across all channels has become increasingly complex.

According to Forrester, 42% of service agents are unable to resolve customer issues efficiently due to disconnected systems, archaic user interfaces and multiple applications. To keep up with shifting consumer demands and continue to win the sale, customer service agents require easy access to information for customers, products, orders, and current inventory. With that in mind, Kibo recently made drastic improvements to its customer service offerings with our new and improved Customer Care Suite.

Recognizing the importance of customer care and understanding that it extends beyond the point of purchase, the Customer Care Suite makes it simpler than ever for service teams to assist customers with their order inquiries. Store associates, call-center agents and supervisors can quickly look up a customer’s personal information and order details and, from there, they can edit, alter or cancel orders in addition to offering save-the-sale promotions and appeasements. With the advanced capabilities of the Customer Care Suite, Kibo enables a frictionless multi-channel shopping experience across online and offline channels.

Connecting customers with fast, efficient and, most importantly, courteous support is key to building brand equity and creating a lasting customer relationship. As more consumers choose to shop online, the customer service experience must be seamless. Eighty-three percent of consumers require some degree of customer support while making an online purchase (eConsultancy), and 45% of US consumers will abandon an online transaction if their questions or concerns are not addressed quickly (Forrester). Providing omnichannel customer care is no longer a need-to-have, but a must-have, in order to establish the positive customer relationships that will win you the sale—and the customer—time and again.

Ready to provide a world-class customer service experience? Explore the Resource Center for features and benefits.

Laying Down a Track for Success with Telefunken Elektroakustik

Laying Down a Track for Success with Telefunken Elektroakustik

Gripped, grabbed and groped more than any other musical gear (including the deftly dandled guitar), few items are more intimate to a musician than a mic. As Sinead O’Connor once said, “Nobody gets between me and my microphone.”

That’s why music enthusiast and studio owner Toni Fishman searched the world over to find just the right equipment to record his artists. So when he discovered the mics built by century-old Telefunken GmbH of Germany, it was nothing short of love. Brilliantly engineered to deliver a crisp yet supple resonance, this was the stuff of dreams. Instead of just provisioning his studios, he went a step further. In 2009, Toni acquired a license to sell Telefunken’s preeminent product line across the globe under the name Telefunken Elektroakustik.

Toni’s mission was simple: Connect musicians with the world’s finest audio equipment, and then sample the sonorous sound. And, let’s just say, mission accomplished. The eclectic roster of celebrated artists who share Toni’s passion for Telefunken’s products features ZZ Top, Snoop Dogg, Phish, Counting Crows and Tim McGraw. And the list (and beat) goes on.

While the customer base is booming over at Telefunken Elektroakustik, Toni wanted to empower his loyal network of dealers to stock and sell more products. That’s when he turned to Kibo. Toni recognized that more and more customers were researching their website to learn about their products and brand. In fact, around 35% of consumers typically begin their product search by visiting a manufacturer’s website (Price Waterhouse Cooper).

“We couldn’t be more jazzed about signing with Shopatron (Kibo),” says Alan Venitosh of Telefunken. “We regard this relationship as a way to reward our distributors, while providing our customers with a great online shopping experience. Soon, our customers will be able to order the products they want over our website and have it delivered from a local vendor—fast and cost-effectively.”

Telefunken plans to launch their full eCommerce store in June. Because Kibo offers a flexible, cloud-based solution, implementing takes only a couple of months instead of up to a year with an on-premise platform. It’s also a fraction of the cost to get up and running—with light-weight APIs that seamlessly integrate with nearly any legacy eCommerce system. All of which sounds awfully sweet to Telefunken.

“We’re pretty stoked about Shopatron (Kibo),” says Alan. “And we look forward to making some beautiful music together.”

To learn more about Kibo’s leading eCommerce solution, check our website for an archive of informative white papers and case studies that demonstrate Kibo’s value in action.