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Shannon Abel

Corporate Marketing Manager

About

For over seven years, Shannon has worked in the commerce technology industry—first with Blue Acorn iCi, then joined KIBO in 2022. As the corporate marketing manager, she manages KIBO’s content, PR, and brand strategies. Shannon graduated from Clemson University in 2014 and enjoys spending her free time with her husband, two dogs, and horse in Charleston, SC.

Articles

Order Management
Commerce
Agentic
Order Management
Commerce
Order Management
B2B
B2C
Agentic
B2C
Shannon img small

Shannon Abel

Corporate Marketing Manager

For over seven years, Shannon has worked in the commerce technology industry—first with Blue Acorn iCi, then joined KIBO in 2022. As the corporate marketing manager, she manages KIBO’s content, PR, and brand strategies. Shannon graduated from Clemson University in 2014 and enjoys spending her free time with her husband, two dogs, and horse in Charleston, SC.

Blogs by Shannon Abel

Order Management
Commerce
Agentic
Order Management
Commerce
Order Management
B2B
B2C
Agentic
B2C
The Best Order Management Systems in 2026: An Expert Comparison

Global ecommerce order volume is projected to surpass 217 billion parcels annually by 2026, and the retailers fulfilling those orders...

OMS vs. WMS: What Each System Does and Which One Your Business Actually Needs

You have a warehouse management system (WMS). Orders move through it. So when someone proposes an order management system (OMS),...

Multi-Node Fulfillment Network Design: How KIBO Reduces Cost Across Every Node and Delivers Measurable ROI

Most enterprises today don’t fulfill from one place. They fulfill from 3, 5, 10, or 30 locations simultaneously, including distribution...

User-Centric Security Features in Order Management Systems: Empowering Teams Through Intuitive Design

The strongest order management system (OMS) security system is the one fulfillment teams actually use. Complexity without adoption creates risk,...

Robust Data Management: How the Right API Framework Transforms Commerce Business Operations

A robust API framework is the structured foundation that enables OMS integrations to scale, defining the schemas, versioning protocols, authentication...

How to Evaluate OMS Performance Under Peak Load

Black Friday is not a stress test. It is a revenue event. Every minute an order management system (OMS) buckles...

Flexible Integration Capabilities: Scale Without Compromise

Every enterprise retail operation eventually faces the same moment of truth: order volume spikes, and the order management system (OMS)...

Seamless Ecosystem Connectivity: Transform Your Technology Infrastructure Without the Risk

Every month you delay an OMS integration decision, the cost of disconnection compounds. Siloed order management systems force manual workarounds,...

How AI Shopping Assistants Drive Conversions at Scale

Imagine every customer in your digital store has a guide who remembers what they browsed, knows which deals fit them,...

How Agentic Commerce Outperforms Traditional Conversational AI

Most brands still treat online shopping like a vending machine. Customers browse, click, checkout or they bail. Without anyone to...

KIBO Named in Forrester’s Commerce Solutions Landscape, Q1 2026

We’re excited to announce that KIBO Commerce has been named as one of 23 Notable Vendors in The Commerce Solutions...

NRF 2025: A Week of Connection, Innovation, and Inspirations

NRF 2025 was a whirlwind of activity, and we couldn’t be more thrilled about the incredible week we shared with...

Is Your B2B Portal Costing You Revenue?

Your sales reps are still taking orders over email. Buyers are calling the account team for pricing they should be...

How Flexible Order Fulfillment and Post-Purchase Care Drive B2B Loyalty

The B2B digital commerce journey doesn’t end when a buyer clicks “place order.” In fact, for many ecommerce businesses, this...

Why Touchless B2B Ecommerce Orders Are the Future of Digital Commerce

In the past, every B2B ecommerce order was a high-touch process. A seller would configure the order, a buyer would...

Ecommerce Holiday Readiness: Prepare Your Site for the Rush

The festive holiday music is just starting to play. For retailers, that sound isn’t jingling bells, but the ringing of...

Using AI Agents to Boost Holiday Shopping Conversion Rates

The holiday shopping season has fundamentally changed. Today’s consumers are more digitally savvy and value-driven than ever before. With market...

How Intelligent Order Routing Works in KIBO OMS: Strategies, Filters, and Real-World Scenarios

A misrouted order is not just a logistics problem. It is a margin problem, a customer satisfaction problem, and, at...

Top B2B Commerce Trends for 2025 and Beyond

The B2B ecommerce market continues to expand at a remarkable pace, outpacing B2C—the global B2B ecommerce market is projected to...

How Estimated Delivery Dates Turn Ecommerce Fulfillment Certainty Into Conversion Revenue

Most commerce teams invest heavily in page speed, checkout UX, promotional mechanics, and personalization engines. Yet the single question that...

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