Shannon img small

Shannon Abel

Corporate Marketing Manager

About

For over seven years, Shannon has worked in the commerce technology industry—first with Blue Acorn iCi, then joined KIBO in 2022. As the corporate marketing manager, she manages KIBO’s content, PR, and brand strategies. Shannon graduated from Clemson University in 2014 and enjoys spending her free time with her husband, two dogs, and horse in Charleston, SC.

Articles

Commerce
Agentic
Order Management
Order Management
B2B
B2C
Agentic
B2C
Order Management
B2B
Shannon img small

Shannon Abel

Corporate Marketing Manager

For over seven years, Shannon has worked in the commerce technology industry—first with Blue Acorn iCi, then joined KIBO in 2022. As the corporate marketing manager, she manages KIBO’s content, PR, and brand strategies. Shannon graduated from Clemson University in 2014 and enjoys spending her free time with her husband, two dogs, and horse in Charleston, SC.

Blogs by Shannon Abel

Commerce
Agentic
Order Management
Order Management
B2B
B2C
Agentic
B2C
Order Management
B2B
User-Centric Security Features in Order Management Systems: Empowering Teams Through Intuitive Design

The strongest order management system (OMS) security system is the one fulfillment teams actually use. Complexity without adoption creates risk,...

How to Evaluate OMS Performance Under Peak Load

Black Friday is not a stress test. It is a revenue event. Every minute an order management system (OMS) buckles...

Flexible Integration Capabilities: Scale Without Compromise

Every enterprise retail operation eventually faces the same moment of truth: order volume spikes, and the order management system (OMS)...

Seamless Ecosystem Connectivity: Transform Your Technology Infrastructure Without the Risk

Every month you delay an OMS integration decision, the cost of disconnection compounds. Siloed order management systems force manual workarounds,...

How AI Shopping Assistants Drive Conversions at Scale

Imagine every customer in your digital store has a guide who remembers what they browsed, knows which deals fit them,...

How Agentic Commerce Outperforms Traditional Conversational AI

Most brands still treat online shopping like a vending machine. Customers browse, click, checkout or they bail. Without anyone to...

KIBO Named in Forrester’s Commerce Solutions Landscape, Q1 2026

We’re excited to announce that KIBO Commerce has been named as one of 23 Notable Vendors in The Commerce Solutions...

NRF 2025: A Week of Connection, Innovation, and Inspirations

NRF 2025 was a whirlwind of activity, and we couldn’t be more thrilled about the incredible week we shared with...

How Flexible Order Fulfillment and Post-Purchase Care Drive B2B Loyalty

The B2B digital commerce journey doesn’t end when a buyer clicks “place order.” In fact, for many ecommerce businesses, this...

Why Touchless B2B Ecommerce Orders Are the Future of Digital Commerce

In the past, every B2B ecommerce order was a high-touch process. A seller would configure the order, a buyer would...

Ecommerce Holiday Readiness: Prepare Your Site for the Rush

The festive holiday music is just starting to play. For retailers, that sound isn’t jingling bells, but the ringing of...

Using AI Agents to Boost Holiday Shopping Conversion Rates

The holiday shopping season has fundamentally changed. Today’s consumers are more digitally savvy and value-driven than ever before. With market...

Top B2B Commerce Trends for 2025 and Beyond

The B2B ecommerce market continues to expand at a remarkable pace, outpacing B2C—the global B2B ecommerce market is projected to...

Shoptalk 2025: Agentic Commerce, Ecosystem Expansion, and the Future of Retail

Shoptalk 2025 has wrapped, and the KIBO team is buzzing with excitement! This year’s event was a whirlwind of innovation,...

6 Ways Your OMS Can Improve Your Site Search Experience

In today’s fast-paced digital world, delivering a seamless and satisfying online shopping experience is essential. Site search plays a critical...

How to Evaluate Order Management Systems for Better Customer Experiences and Efficient Operations

Order management solutions are playing an increasingly vital role in shaping the customer experience both before and after purchase, across...

Is Your B2B Company Ready for an Order Management System?

In today’s fast-paced B2B eCommerce landscape, efficient order management is more than just a necessity—it’s a competitive advantage. As the...

Strategies for Driving Subscription eCommerce Conversions

Subscription-based models have fundamentally transformed the eCommerce industry, turning occasional buyers into loyal subscribers and creating predictable revenue streams. However,...

How To Avoid Channel Conflict in B2B Commerce

Without a solid channel strategy, eCommerce businesses can derail their path to success. Even the most well-crafted plans can lead...