Capitalize on Holiday Momentum to Thrive in an Uncertain 2021
Early reports indicate the holiday season has been a blockbuster. After a successful start to the season with strong gains during Cyber Week, new data
Checklist for a Successful BOPIS Launch
The results are in from the holiday season, and Buy Online, Pick Up In-Store, aka BOPIS, is having a positive impact, making it a top
NRF 2020 Recap: Introducing Personalized Commerce
Last week’s NRF big show in NYC was a great way to kick off the first year Kibo, Certona, and Monetate are operating as a
Online B2B Marketplaces: Beat Them or Join Them?
Online transactions are on course to make up nearly half of all business buying by 2020; as B2B grows, so does the activity on third-party
How to Balance Personal Customer Service and Automation for Maximum Impact
Personal customer service is a crucial brand differentiator, but the growing use of automated tools poses new challenges as well as promising new benefits. Heading
3 Ways to Counter Amazon’s 1 Day Delivery Prime Push
Amazon recently stated its intention to make 1 day delivery the default for Prime members – moving the goal posts for retail brands already straining
Personalization Experience: Pop the Question(s) to Improve Personalization
Retailers and manufacturers are obsessed with personalization experience, and for good reason: Four in five consumers are willing to share data in order to receive
Millennials want to visit stores. Really! 5 ways to improve store experience
Millennial stereotypes suggest they do everything on their phones, but in truth they still favor stores as much as other generations – if merchants provide
Buy Online Pickup In Store: BOPIS Growth Requires a New Metrics Mindset
What is BOPIS? Thanks to its popularity with shoppers, Buy Online, Pickup In Store, aka BOPIS, is now a must for retailers. Implementing the service
GDPR Requirements: Why Merchants Should Stay Ahead with Privacy Practices
Last year marked the start of a new wave of digital privacy regulation that has now reached U.S. shores. To successfully navigate the changing tides,