With over 20 years of experience across retail, digital, and supply chain operations, Dylan brings a well-rounded perspective shaped by hands-on roles in business operations and product management. He has led strategic initiatives and agile transformations for leading omnichannel retailers, helping them increase market share, improve core performance metrics, and deliver better customer experiences. His expertise lies in modernizing legacy systems into best-of-breed solutions and optimizing the entire post-purchase journey, including order lifecycle, fulfillment, returns, and customer care. Known for his practical, forward-thinking approach, Dylan focuses on driving meaningful change that aligns innovation with real business outcomes.