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How Estimated Delivery Dates Turn Ecommerce Fulfillment Certainty Into Conversion Revenue

Most commerce teams invest heavily in page speed, checkout UX, promotional mechanics, and personalization engines. Yet the single question that...

What Are Your Consumers Thinking? 5 Ways to Understand the Customer Experience

In the fiercely competitive world of eCommerce, the customer experience is a key differentiator. Understanding how shoppers interact — or...

Homegrown or Commercial Order Management Software: Which is Best For Your Dealers?

Customers demand the ability to order online and pick up in store. In its recent Consumer Trends Report, Kibo found...

The Best Tactics for Retail Fraud Prevention

It’s not just the dollars you lose through fraud, but what it can cost your accuracy down the road. And...

The Challenges with Frankenstein Retail Technology

“Customers have long stopped thinking about channels. They don’t differentiate experience by online, mobile, social, or store — they have...

How to Use Social Media to Exceed Customer Service Expectations

Although merchants struggle to quantify the direct impact on sales, by now there’s little doubt that social media can play...

Critical 5 Technologies Reshaping the Shopping Experience

Retail technology continues to evolve at an astonishing pace. With innovation after innovation appearing on the market at mind-numbing speed,...