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The distribution industry is experiencing unprecedented digital commerce growth, with B2B eCommerce sales expanding by 17% in 2023, reaching just over $2 trillion. This surge underscores the critical importance of digital transformation for distributors and…

Order management systems have undergone a transformation, evolving from mere back-office operational tools into pivotal components that significantly enhance the overall customer experience. It’s the engine that processes customer orders, manages inventory, and ensures timely…

Benchmarking is an essential tool for successful retailers. Benchmarks help retailers understand how well they are performing in key competitive vectors such as Finance, Operations, Technology, and Customer Experience. Retail consultancies, Wall Street analysts, industry…

The old saw “the customer you’ve got is gold” has never been more true — and not just because repeat buyers are lucrative. With costs rising for acquisition activities, from paid search to social advertising,…

It’s not just the dollars you lose through fraud, but what it can cost your accuracy down the road. And there’s no better arbiter of your fiscal accuracy than the tax man. Online retailers are…

In the rapidly shifting age of the omnichannel shopper, one thing remains true: a focus on customer service is still imperative. Unfortunately, in the age of the omnichannel shopper, customer service has become more difficult.…

If there’s one predictable certainty about the upcoming holiday shopping season, it’s that online/offline shopping crossover will continue to grow. Thanks to smartphones, a lot of that cross-channel activity will happen in stores, when shoppers…

It takes a strong commerce game to attract, engage, and entice shoppers to keep coming back. Customers can be fickle creatures, ready to move to a different retailer or branded manufacturer for any reason. One…

As online mobile shopping grows, omnichannel retailers should take advantage of social media’s dominance to promote the benefits of online to offline commerce. Mobile devices play a role in a third of all retail transactions…

Last year marked the start of a new wave of digital privacy regulation that has now reached U.S. shores. To successfully navigate the changing tides, merchants should embrace both the spirit and the letter of…

These setup instructions should get you pinging Kibo APIs and getting a feel for running against the Kibo Unified Commerce Platform.

A list of capabilities needed to deliver order fulfillment and post-sales experiences that keep customers coming back—again and again.