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Exclusive insights and best practices from global brand, agency and technology leaders. Hear first-hand accounts, case studies and best practices from commerce and supply chain experts.
2025 Kibo Connect Client Summit
The Kibo team is thrilled to invite you to our highly anticipated 2025 Kibo Connect Client Summit 2025. This exclusive event brings together industry leaders, innovators, and experts to share insights, strategies, and real-world success stories in commerce.
When: May 7-9, 2025
Where: Loews Downtown Chicago
Travel Information
Experience Chicago from the heart of the city at the Loews Chicago Hotel. Loews Chicago Hotel is part of a highly visible 52-story tower located just one block north of the Chicago River and two blocks east of The Magnificent Mile—offering city skyline and lake views from public space both indoors and out.
Group Rates Available: May 7 through May 9, 2025
Group Block Closes: April 15, 2025
Reserve your hotel early with our discounted Kibo rate here.
The event starts at 12:00 PM local time on Wednesday, May 7 and ends at 12:00 PM local time on Friday, May 9. When booking travel, we suggest arriving on the morning of May 7 (or evening of May 6), and departing on the afternoon of Friday, May 9.
About Kibo’s Client Summit: Why Attend?
PRESENT
Your expertise as a speaker by sharing your insights with attendees during one of our sessions.
JOIN
Strategic discussion on commerce, order management and customer experience best practices to grow your business in 2025.
ACCESS
1:1 networking opportunities with 200+ executives and industry experts. Meet and converse with leaders from leading brands, share ideas and gain valuable insights.
2025 Agenda
As a participant, you’ll gain actionable takeaways from global brands, top agencies, and cutting-edge technology
providers. Dive into dynamic case studies, hear first-hand accounts from commerce trailblazers, and discover best
practices to elevate your strategy.
Curious about what’s in store? Explore our agenda for a preview of the exceptional content you can expect.
Day 1: Wednesday, May 7, 2025
9:00 AM
9:00 AM – 5:00 PM
Registration and Check-in
11:30 AM
11:30 AM – 12:30 PM
Lunch and Networking
1:00 PM
1:00 PM – 5:00 PM
Product Sessions and Workshops
1:00 PM
1:00 PM – 2:00 PM
GROW TRACK Mastering the Art of Returns: The Reverse Logistics Experience to Impact Bottom Line
BUILD TRACK Build it Live: The Composable Speed Challenge with Builder.io
2:00 PM
2:00 PM – 3:00 PM
GROW TRACK Scale, Optimize, and Grow: Simplify the complexity of B2B Commerce with Kibo Go for Distributors with SMITH Commerce
BUILD TRACK Intelligent Search: Building a Data-Driven Approach to Search Optimization
3:00 PM
3:00 PM – 4:00 PM
GROW TRACK Subscription Nation: Building a Sustainable Future with Recurring Revenue
BUILD TRACK The Power of Order Orchestration: Implementing Advanced Routing for Optimized Fulfillment
4:00 PM
4:00 PM – 5:00 PM
GROW TRACK Leveraging GenAI and Agents as part of your shopper and CSR experience to grow revenue and optimize processes
BUILD TRACK Inventory Intelligence: Advanced Inventory Management Techniques for Composable Commerce
6:30 PM
6:30 PM – 9:30 PM
Welcome Reception and Dinner at Loews Downtown Chicago
Day 2: Thursday, May 8, 2025
7:00 AM
7:00 AM – 8:00 AM
Breakfast and Networking
8:00 AM
8:00 AM – 8:30 AM
Welcome Remarks and Opening Session
8:30 AM
8:30 AM – 9:15 AM
Keynote
9:15 AM
9:15 AM – 9:45 AM
Panel: The Future of Commerce: AI, Composable, and More
9:45 AM
9:45 AM – 10:15 AM
Networking Break
10:15 AM
10:15 AM – 10:45 AM
Keynote 2: Building Best-in-Class Omnichannel Experiences with a Unified Commerce Strategy
10:45 AM
10:45 AM – 11:15 AM
Panel: Delivering on the Anywhere, Anytime Commerce Promise
11:15 AM
11:15 AM – 12:00 PM
Sponsor Session
12:00 PM
12:00 PM – 1:00 PM
Lunch and Networking
1:00 PM
1:00 PM – 2:15 PM
The Kibo Vision: Product Showcase and Innovation
2:15 PM
2:15 PM – 2:30 PM
Networking Break
2:30 PM
2:30 PM – 5:15 PM
Breakout Sessions
2:30 PM
2:30 PM – 3:15 PM
INNOVATE TRACK Work Smarter: How Agents Can Redefine Commerce and Accelerate Operational Efficiencies
SCALE TRACK Optimizing Inventory Management, Fulfillment, and Return Management to Scale and Save Costs
3:15 PM
3:15 PM – 3:30 PM
Networking Break
3:30 PM
3:30 PM – 4:15 PM
INNOVATE TRACK The Power of Unified Commerce: Strategies for Connecting Your Shoppers’ Experience
SCALE TRACK Localization at Scale: How to operationalize your multi-brand, multi-site, multi-lingual, multi-country commerce
4:15 PM
4:15 PM – 4:30 PM
Networking Break
4:30 PM
4:30 PM – 5:15 PM
INNOVATE TRACK Elevating the pre- and post-purchase customer experience through OMS
SCALE TRACK Transforming your B2B Commerce Strategy Through Self-Service and Scaling Your Strategy
5:15 PM
5:15 PM – 5:45 PM
Closing
6:30 PM
6:30 PM – 9:00 PM
Evening Reception and Dinner
Day 3: Friday, May 9, 2025
7:30 AM
7:30 AM – 8:30 AM
Breakfast
8:30 AM
8:30 AM – 12:00 PM
Product Sessions and Workshops
8:30 AM
8:30 AM – 9:15 AM
OPTIMIZE TRACK Unlock B2B Potential: Optimizing Ecommerce Strategies for a Digital World – The Composable Advantage
9:15 AM
9:15 AM – 10:00 AM
OPTIMIZE TRACK How Agents can Transform Your Shopper and CSR Experience and Optimize Processes
10:30 AM
10:30 AM – 11:15 AM
OPTIMIZE TRACK Optimizing Fulfillment with OMS, WMS and POS
11:15 AM
11:15 AM – 12:00 PM
OPTIMIZE TRACK Optimizing Return Management as Part of Your Customer Experience
12:00 PM
12:00 PM
Departures
Speakers
We have an exciting list of speakers planned for the event. Here are just some of the speakers, with more speakers being announced soon as we get closer to the event.
We look forward to seeing you in Chicago on May 7-9, and connecting with you in person!