Kibo Connect: Client Summit 2024

Kibo Connect: Client Summit 2024

Thank you to all of our clients and partner sponsors who attended our Kibo Connect Client Summit which was conducted on April 23rd and April 24th, 2024 in The Pittman Dallas Hotel. If you missed it, or would like to recap the sessions, you can watch the video recordings below. We look forward to seeing you at our next event!

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About Kibo’s Client Summit: Why Attend?


Exclusive insights and best practices from global brand, agency and technology leaders. Hear first-hand accounts, case studies and best practices from commerce experts.


Your expertise as a speaker by sharing your insights with attendees during one of our sessions.


Strategic discussion on commerce, order management and customer experience best practices to grow your business in 2024.


1:1 networking opportunities with 100+ of your peers and industry experts. Meet and converse with leaders from leading brands, share ideas and gain valuable insights.

April 23rd – Agenda

1:00 PM – 4:00 PM Arrivals, Check-In, and Badge Pick-up
 Technical Workshops and Demos
2:00 PM – 2:50 PM Order Orchestration: Optimizing E-Commerce Fulfillment with Advanced Routing Rules
B2B Brilliance: Optimizing E-Commerce Solutions for Business Success
3:00 PM – 3:50 PM Search Optimization Demystified: Unleashing Machine Learning, Auto Merchandising, and More
Stock Mastery: Out of the Box Strategies for Superior Inventory Management
4:00 PM – 4:50 PM Embracing Subscriptions for Future Growth
The Endless Aisle Advantage: How to Leverage Kibo for Endless Aisle with ConnectPOS
5:00 PM – 8:00 PM CEO Welcome & Networking Reception

April 24th – Agenda

8:30 AM – 9:00 AM Kibo Vision: Achieving Winning Customer Experience Strategies in Commerce
Ram Venkataraman

The Why to Digital Transformation: For the Customer Experience
9:00 AM – 9:30 AM Keynote: How to Undertake Digital Transformation in a sea of legacy Technology
Arthur Phidd
Chief Information Officer
Reed’s Jewelers

9:30 AM – 10:15 AM Panel: Revolutionizing eCommerce with Composable Technology
Arthur Phidd
Chief Information Officer
Reed’s Jewelers

Matt Brinkley
Ecommerce Manager
Cracker Barrel

Rajib Das
Founder & CEO

Blake Billings
Director of Customer Success

Jon Panella
Executive Board Member
MACH Alliance

10:15 AM – 10:30 AM BREAK
10:30 AM – 11:15 AM Breakout Session I: How AI is Shaping the Future of Digital Commerce
Manish Hirapara

Breakout Session I: Elevating Customer Experience: The Power of Future Inventory, Delivery, and Transfers
Michael Luckett
Executive Director of Final Mile and
Retail Supply Chain Support & Distribution
Conn’s HomePlus

11:15 AM – 12:15 PM Breakout Session II: How to Speed Up Composable Commerce: From Design to Live in Half the Time
Brent Locks
COO and President

Breakout Session II: The Future of Multi-Vendor Commerce
Steve Norris
VP of Digital Commerce

How to Accelerate Digital Transformation
12:15 PM – 1:15 PM LUNCH
1:15 PM – 1:45 PM 7 Essential Steps to Achieving Digital Transformation
Oscar Diaz
Senior Vice President of Digital
G-III Apparel Group

1:45 PM – 2:25 PM Panel: How to Build Your Commerce Team
Brandon Finch
VP of Global eBusiness
Jelly Belly

Mike Pierce

Ranjith Maniyedath
Managing Partner

Blake Billings
Director of Customer Success

How to Use Digital Transformation to Grow your Business
2:25 PM – 2:45 PM BREAK
2:45 PM – 3:30 PM Breakout Session III: Using a Composable Approach to Microsites: Grow Sales and Gain New Customers in Days, Not Months
Shaun Guthrie
Senior VP of Technology & Ecommerce
Peavey Industries

Breakout Session III: Unified Retail – Purchase Where They Want, Delivery How They Want
Zahid Aslam
General Manager of Ecommerce
London DrugsOpens a new window

3:30 PM – 3:45 PM BREAK
3:45 PM – 4:45 PM Kibo Roadmap: Enabling Composable Functionality
Sachin Sharma
CPO & Head of Professional Services

4:45 PM – 5:00 PM Closing    
5:30 PM onwards Happy Hour @ Vidorra    


Thank You to Our Sponsors





We’re excited to formally invite you to attend Kibo CONNECT: A conference built for Kibo clients, partners, and team members to CONNECT and explore the ways we can continue to BUILD a community of technology, brands, and industry experts to drive innovation in the commerce space.

We look forward to seeing you in Dallas in April and CONNECTing with you in person!


exterior view of The Pittman hotel in Dallas


Join us for an evening under the stars with cocktails and light bites on the pool deck of the Pittman Dallas Hotel. Connect with the Kibo team, customers, and partner ecosystem!

April 23rd 5:00-8:00 pm