Royal Sonesta New Orleans
May 1-3, 2017
Register Now

Join Kibo in New Orleans to
“Unmask Your Potential”
in omnichannel commerce

With an ever-changing landscape of consumer demands, competition and new technology, you need the best knowledge and tools at your disposal to succeed in retail today.  Kibo Summit 2017 will be packed with actionable strategies and tactics to help you take control of your omnichannel initiatives. Highlights include:

  • Latest trends in eCommerce, personalization, fulfillment, and in-store strategies to become an agile seller
  • Review of Kibo’s product roadmap for 2017 and recent product enhancements
  • Access to summit partner sponsors to learn how they can provide more value to your Kibo solutions
  • Networking with other retailers and branded manufacturers in an engaging and energetic setting

​Registration ​pricing ​is ​$695 ​per ​attendee. ​

Brendan Witcher

Principal Analyst, eBusiness & Channel Strategy

Forrester Research, Inc.

Featured Keynote

Customer-Obsessed Commerce: Harnessing The Power Of The New Retail Imperatives

May 2 at 9:30am

Retailers and manufacturers are struggling to find ways to evolve and differentiate in order to win, serve, and retain today’s digitally-savvy and hyper-stimulated customers. In addition, they are dealing with new, unique challenges in the way they view and manage their culture, organization, technologies, and even measurements of success. Given the massive landscape of options for moving forward, retailers and manufacturers face questions such as, “Where do we start?”, “What technologies do we need to care about today?” and more importantly, “Are we choosing the right tools for our organization to achieve our goals through digital excellence?” In this session, guest speaker and Forrester Principal Analyst, Brendan Witcher, will discuss what advancements are of critical importance today, what are interesting (but may not be necessary this year), and what key challenges stand in the way of better serving the needs of today’s retail customers.

Brendan is a leading expert on eCommerce business, consumer behavior, and technology trends in the digital engagement space. He is also a noted authority on technology developments that affect both online and offline commerce industries, as well as vendors that help facilitate delivery of today’s leading strategies and tactics in digital excellence.

In his research, Brendan covers such consumer-oriented topics as eCommerce trends, customer experience best practices, and personalization capabilities within verticals that include retail, CPGs, B2B, financial services, media, entertainment, hospitality, and the public sector. In addition to keynoting at global industry events and advising executive teams on digital strategy, Brendan is routinely sought after for comments and insights by industry media such as CNBC, PBS, The Economist, Time, The Wall Street Journal, USA Today, and Internet Retailer Magazine.

Before joining Forrester, Brendan amassed 25 years of experience in both hospitality and multichannel retail, holding multiple leadership positions for retailers like Guitar Center and Harry & David with roles in strategic planning, eCommerce operations, and digital marketing.


Registered attendees will have a chance to sign up online for their preferred sessions and create their personalized agendas before the event. Below is a general outline of events. Note: Session topics and times are subject to change.

Registration Desk Hours: 8am-5pm

On arrival, come check in at the Kibo registration desk for your badge and welcome items.

12-4pm:   Product User Group Forums    *New This Year*

A networking lunch will be provided from 12:00-1:30pm. Following lunch, there will be concurrent group sessions for:

  • Kibo eCommerce,
  • Order Management, and
  • Real-Time Individualization

These forums are open to customers currently using these Kibo products. Each forum will be led by a product manager who will provide an overview of recent product enhancements, near-term roadmap items, and key things you didn’t know you could do with your current solution.

5-7pm:    Welcome Reception

Don’t miss this evening kick-off to Kibo Summit.

Open to all registered attendees. Heavy appetizers, drinks, jazz music and entertainment will be provided in the beautiful hotel courtyard and Jazz Playhouse Club. At the conclusion of the reception, guests will then be free to explore the French Quarter for the evening.

9-11pm: Night Cap and Dessert

Before you turn in for the night, join Kibo for signature New Orleans Sazerac, Pimm’s Cup or your preferred night cap and a selection of desserts prepared by the hotel chef.

Registration Desk Hours: 7am-5pm

On arrival, come check in at the Kibo registration desk for your badge and welcome items.

7:30-8:45am: Networking Breakfast
9am-12pm:   Summit General Session Opens

Summit opening remarks: Kenneth Frank, CEO, Kibo

Featured Keynote: Brendan Witcher, Principal Analyst  at Forrester Research, Inc., with special commerce industry panel
Customer-Obsessed Commerce: Harnessing the Power of the New Retail Imperatives

Kibo Product Roadmap: Jennifer Sherman, SVP of Product & Strategy, Kibo

12pm: Networking Lunch
1pm: Kibo Merchant Awards
1:30pm: The Kibo Ecosystem – Partner Showcase Session
2-5pm: Break-out sessions

Developing a Mobile First Strategy for 2017 and Beyond

Personalization 2.0: Going Beyond Segmentation to Individualization

Engaging Your Retail and Fulfillment Channels Through Proactive Omnichannel Strategies

Workshop Session: How to Assess YOUR Site for SEO Trends and Best Practices

Leveraging Multi-Tenant SaaS eCommerce to Stay Agile

Why Can’t We All Just Get Along?: Dealing with Disparate Technologies in Your Omnichannel Toolkit

Leveraging Mobile in the Store to Drive the Connected Consumer Experiences

Maximizing your Potential with the Kibo Platform: Learn How End-to-End Experiences Can Drive Your Growth

Engaging Your Retail Network for Omnichannel Success


5:45pm: Special New Orleans Evening Event
Registration Desk Hours: 8am-12pm

On arrival, come check in at the Kibo registration desk for your badge and welcome items.

7:30-8:45am: Networking Breakfast
9am: Summit Day 2 Opens

Welcome Address

Kibo Customer Success Program: Focused on Elevating Your Sales and Brand

10am-2:45pm: Break-Out Sessions (12pm Networking Lunch)

What’s the Next Generation of Digital Engagement? Adaptive, Responsive, and Native, OH MY!

Knock Your Email Conversion Rates Out of the Park with Individualization

Special Customer Showcase

Industry Viewpoint: Commerce Trends, Patterns, Hype Cycles and Consumer Expectations

Customer Driven Fulfillment: Are You Doing It Right?

Keeping up with Google: What’s New and What To Do About It

Making Every Interaction Count: Capture Attention and Engagement with Website Individualization

Using Your Digital Channels To Drive In-Store Sales

Keeping up with Online Consumer Behaviors: Understand the Next Frontier with SEO / SEM Optimization

More Sessions to Be Announced!

3-3:30pm: Closing Remarks and Farewell Reception


300 Bourbon Street
New Orleans, LA 70130

Located in the heart of the French Quarter, Royal Sonesta New Orleans is a premier destination. Take in the heart and soul of Louisiana from one of the finest Bourbon Street New Orleans hotels. Traditional gabled windows, rich colors and linens accented with fresh flowers, wrought-iron balconies, and a lush courtyard create an experience unlike any other. With 483 newly renovated guest rooms and ballroom, authentic hospitality, and its Food is Art philosophy, no one offers more ways to inspire its valued guests.

The hotel is home to several dining and entertainment venues, where you can take in the local flavors from Cajun and Creole at Restaurant R’evolution to coffee at PJ’s Cafe and fresh seafood at Desire Oyster Bar.  Hit The Jazz Playhouse, voted best for hotels on Bourbon Street New Orleans. Or unwind with a cocktail at Le Booze, one of five bars.

Kibo has secured a LIMITED amount of discounted rooms at $209 per night (+taxes) for Summit attendees.

Contact for your rooming needs.


The New Orleans Convention & Visitors Bureau has created a special landing page for Kibo Summit attendees. During your downtime in New Orleans, this site is full of suggestions for historic tours, culinary hot spots, music scenes, and much more. Make sure to check out special discounts offered by the visitors’ bureau!

Kibo Summit will be held during the 10-day New Orleans Jazz Fest. For more information, visit theJazz Fest 2017website.

Lafitte’s Blacksmith Shop Bar